Results 1 to 6 of 13
Thread: Losing customer over $50 bucks
01-21-2006 12:01 PM #1
Losing customer over $50 bucks
All I want is a duel tuner dvr.
I told the Dish account specialist I was transferred to that I was intending on moving over to DTV, but offered to stay with them if I could get a duel tuner dvr without any cost to me.
She said it would cost $100 and I would get $25 credit for each owned receiver I return, so my total cost would be $50.
I explained to her the bells and whistles of DTV current offer and that dish is making it hard to keep me as a customer.
She said she was sorry, but that was the best offer she could do.
She told me that DTV charges $1 more on their DVR fee, I explain to her that Dish's fees are going up as well.
My E dish is mounted on a pole, aimed between my house and a grove of trees.
If I remove my E dish, shouldn't the dtv dish work in the same spot ?
Any comments before I switch?
01-21-2006 12:01 PM # ADSRegister Today & This Ad Goes Away! Syndicated Advertisement
- Join Date
01-21-2006 12:19 PM #2Originally Posted by pomona
Dish - Slimline 5LNB
Switches - SWiM16
Receivers - HR24-500, HR34-700, 3xC31
Nomad + 64GB USB drive
Networking - 100/1000Mbps switched ethernet and DECA for DirecTV network
TimeWarner RoadRunner internet service
01-21-2006 12:27 PM #3
Remember, D* will be very accommodating "the first time" (as was E*) Both companies give better deals to "new virgin" subs than to existing subs. After your "first time" You don't get "virgin rates" again, ever with E* or D*
01-21-2006 12:53 PM #4
Companies still don't get it. They have a hard enough time getting that new customers but they fail to fully understand that getting that customer isn't as hard not even close as keeping that customer. My cable company BHN happens to be one of the cheapest companies I've ever dealt with. I used to have all digital cable services, high speed internet and digital phone service. Because I had that triple play I also added their upgraded 15Mbps internet teir for 10 bucks extra per month. I was getting a discount for the TV service for one year which was only 20 bucks a month difference with tax. Well when it ran out I called to get the same deal that I had and they said no. I nicely told them to cancel my digital phone service and cancel my speed upgrade. They threw away 40 bucks a month to save twenty. What companies should do is tell the customer that its our policy that any customer that cancels a service should be transferred to a supervisor. If they gave this excuse I would have waited and once they know a customer will cancel they as the supervisor should just offer that discount. I just never understood how they can throw away extra profits just so they could make a bigger profit. Even cutting off those services my bill is still over 200 bucks a month. So they get 200 bucks a month for just offering digital cable and internet service so that alone should warrant a little discount on the digital phone service which by the way is a very high profit product or so I've been told...its a very very very high profit service which is why they would rather not discount it.
Well enough about my case but my case was a pure easy example of the way these "stupid" companies think. I know they are in business to make money but they also aren't in business to throw money away either.
01-21-2006 02:02 PM #5
01-21-2006 02:08 PM #6