I had just upgraded my HD package to HD Dish Silver package with them.
Per online page I only have to pay 49 dollars and that's include Dish and installation.
Well, the tech came and did what he was supposed to do. He tried to activate the receiver and he told me that it would take awhile for me to get the signal, So I said OK and he left.
Half and hour later I still get the message that I need to activate my receiver. So, I called and have it activated 15 minutes later.
When I went online and check my account and my jaw dropped when I see the bill close to $300.00
I called and told the operator that it would only cost me $49.00 that's it not close to $300.00 and he told me that I was right that I should get free dish and free installation but the $300.00 was correct. I was so pissed I couldn't understand what his explanation was with all the charges. I just hung up the phone.
I did some more investigation and print out recent activity.
They charge me for the dish, the installation and handling fee.
I called the second time and the lady told me that I was right I was not supposed to for all of those and she was taken it out of my bill.
This morning I check and the $99.95 dish still on my bill.
I called them up again for the third time and she couldn't take it out. But I can deduct the amount when my bill come. But I told her that I have automatic payment it will just deduct from my card and now I'm gonna have to call to have them to credit me that amount again.
I'm really fed up with the whole thing already.
If I were to cancel the whole thing will I still have to pay for the early cancellation ?
Since they didn't honor me what they promise would that void the contract that I have with them.
At this point I would either go with either Cable or Direct TV
Are they really this bad all the time ?