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07-08-2006 09:41 PM #1
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put dish network on suspend, now $5 + $6 hd enabling fee?
I suspended my service for 2 months (Going on a long vacation).
I was told a $5 monthly fee 'to keep the acct active'
Then they said, because I have an owned 622, I need to also pay $6/mo 'hd enabling fee'
Why, $11/month for NO SERVICE?
Is the CSR (again) wrong?
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07-08-2006 09:41 PM # ADS
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07-08-2006 09:44 PM #2
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It was my understanding that the dish pause program was only 5 bucks. There shouldnt be no hd enabling fee as there is no hd programming to be recived at that time. Dont hold me to this as I may be wrong. Your best bet is to play csr rullett and talk to a supervisor.
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07-08-2006 10:04 PM #3
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Well sticking to what the dish terms say, if you don't have a dish HD pack but have a 622 or 211 or 411 you'll be charged a $6 hd enabling fee, you think the dish pause program would avoid being charged that as well. But I guess not...
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07-08-2006 10:39 PM #4
SatelliteGuys Senior
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The only thing I can think of ....if you don't pay the HD bulls*** fee, they might not be able to activate the HD channels later on...when you restart because you have a non MPEG 4 receiver or one of those grandfathered HD packages.
Other than that....the person was clueless!Last edited by miguelaqui; 07-08-2006 at 11:11 PM.
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07-08-2006 10:46 PM #5
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Why not match their stupid is as stupid does policy and just drop your owned 622 from the account and then reactivate it when coming back from vacation? (assuming you have another non ViP receiver)
“Before you embark on a journey of revenge, dig two graves.” ~Confucius (504 B.C.)
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07-08-2006 11:20 PM #6
SatelliteGuys Regular
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Pay the fee or end up screwed like I was with a worthless reciever . Through the same thing probably would not happen to you that happened to me (because I had a 942) ...With their customer service there is no telling, though. I had to cancel after 5+ years of service because they screwed me.
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