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Thread: Do I really want to do this?
04-11-2007 10:44 AM #1
Do I really want to do this?
Planning to switch to Dish from Comcast when we move in the next few weeks, but do I want to? How's the picture quality, customer service, etc??
Picture quality on cable is great, but Comcast's rates keep going up, thus the move. I pay $120 a month for one HD DVR, with only digital basic and about 6 HD channels plus HSI, and another non- HD, non-dvr converter box, and received a notice that rates would be going up again. Any other TVs only receive basic cable channels.
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04-11-2007 10:47 AM #2Supporting Founder
How many TVs? What packages are you interested in? I love the picture quality I get with Dish Network but their customer service is not great but that's the standard with today's customer service from any company.
04-11-2007 10:56 AM #3"Wannabe Retiree"
You'll pay $53/mo. initially (10 months) for E*'s top package and a 2-tuner DVR (the 622) that also offers OTA capabilities. There are also additional leasing and DVR fees plus tax. The DVR and installation are now "free". That will get you 250+ channels including one premium package and about 28 "HD" channels. That "HD" is so-called "HD-Lite" that has a diminished PQ for many channels in comparision to what you're probably used to receiving from cable, but for many of us it is very watchable. (You'll still get your best possible HD via OTA, so do explore that possibility.) Check this link for the current offering:
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Customer service is about the same as anywhere else, good and bad. You'll hear mostly the horror stories in this forum, but I have never had a bad experience. I love the 622 and most of the programming.
"Everybody has an agenda. Except me!"
(M. Crichton - R.I.P. 11/04/08)
04-11-2007 11:09 AM #4SatelliteGuys Freshman
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I have four TVs. (actually 5, but one is a garage tv that I'll just piggy back) One thng that also attracted me to Dish was the ability to inexpensively add two TVs, whereas with cable, it was expensive to rent two more boxes. I'm looking at the 250 package, most likely with HD.
04-11-2007 11:12 AM #5
04-11-2007 04:44 PM #6
Customer service is about what you would expect and have gotten from comcast but atleast its better than the customer service that charter has.
Dish's rates go up once a year but be sure to watch your bill if you get on a promo as some of these stagger the monthly cost and others negate part of the monthly price until three months later.
When ever you talk to anyone at dish ALWAYS get the csr's operator ID so that you have something to fall back on when a promised treat doesnt come about.