Thread: Another one bites the dust....

I am on 5th or 6th box...if you have questions best to PM me.

I did notice that my replacement unit ran much cooler than the launch day 360. I hope I get another year off of it. lol They are working on a smaller compact unit I read in the past.

Microsoft has extended their warranty to 3 years on the red ring of death.

Open Letter From Peter Moore

To our Xbox Community:

You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.

Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.

We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.

We are also implementing some important policy changes intended to keep you in the game, worry-free.

As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.

If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.

This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.

I want to thank you, on behalf of all us at Microsoft, for your loyalty.

well, i was hoping i would never post in this thread, but my launch day 360 died with the red lights this moring. i was playing tony hawk for about five minutes when the screen went black. turned it off then back on and the red light were there.

i called microsoft at 9 am est and a box is being sent to me. glad for the extended warranty or i would be out of luck.

Originally Posted by korsjs

well, i was hoping i would never post in this thread, but my launch day 360 died with the red lights this moring. i was playing tony hawk for about five minutes when the screen went black. turned it off then back on and the red light were there.

i called microsoft at 9 am est and a box is being sent to me. glad for the extended warranty or i would be out of luck.

That's too bad man, mine is still gone. It has been 2 weeks from today that it happened. They have it down there in Texas but looks like they haven't done anything with it yet.

if they can fix it properly, then i hope my son's will break before his three years are up. i got it for him last xmas.

OK here is the ultimate solution for the people that have gone thru multiple 360's. Just water cool it like I did on mine and you will never have a heat issue ever.

Originally Posted by srs913

OK here is the ultimate solution for the people that have gone thru multiple 360's. Just water cool it like I did on mine and you will never have a heat issue ever.

I have an extended warranty and that would void it.

But isn't the whole idea of needing a warranty due to the units over heating, yes overheating is the only technical flaw with the 360. So by water cooling it, who cares about warranty, it won't be needed. Thats only my opinion though which other will disagree with.