"Problems"

[rodder]

i took a ku lnb back to their Marietta store that i had just bought that was not working on the vertical side. was told they had a new policy they could not do a exchange they had to send it to California to get it tested first. there was a new guy
in charge that did not speak good English that refused to do the exchange Hal tried too but he would not let him. so i probably will not be buying anything else from them.

[WSInternational]

Hi,

I'm sorry, but I just saw this post. My apologies for not checking earlier.

Yes, we do have a policy that an item must be returned in order for us to be able to repair or exchange it. But, if you send me an email along with your invoice number if you have it, or your full name, I'll get it taken care of for you. You can email me directly at rob (at) wsidigital.com.

Again, my apologies for not seeing this earlier or I would have taken action sooner.

Please email me and I will make it right for you.

[rodder]

email sent