I flew American last week and I tried the wifi, just to see if it would work, your suppose to be able to watch a selection of movies or shows ... no luck with mine at all.
However, I am able to download stuff from Netflix and watch it in the air without wifi.
I am beginning to see that if you want to see or hear something reliably in the air it might be best to have it downloaded.
Not to be repetitive, but last year ATTTV Now or whatever it was called then worked on wifi on Southwest.
This year DIRECTV Stream wouldn't work for any reason.
Other services did work on the plane's wifi just not DIRECTV Stream.
The in plane wifi wasn't too good.
I did not try rebooting the phone, but I thought possibly the issue could have been related to switching mobile carriers, but I don't know.
DIRECTV Stream technical support says it should have worked and that I must have been experiencing a glitch, not in a good way.
I cannot afford streaming and satellite.
I like satellite better.