Recent content by dishcsr

I'm pretty sure the snowbird accounts are still only allowed to be paused for 6 months.

You can't change the name on the account. Accounts are linked to the social security number of the person who opened it. So even if you did get a green CSR who did it, the account would still be the responsibility of the person who opened it.

You will still get PennyMax for your entire year so long as you stay on autopay. I signed up for it the day before the promo ended and I am going to get it for the full year.

In special situations, I believe they will let you have the Welcome Pack in contract. You are right, Dish wants to keep its customers if at all possible. Definitely ask. I forgot to mention also, if you have additional receivers you can disable them so that you don't have to pay the lease fee.

Definitely cancel the service. You can call dish and explain the situation. The receivers will be listed as stolen. You may need to submit a police report. I've never had a call like that, so I'm not sure what the procedure is, or the possible outcomes. You could ask when you cancel. You...

If I have my information correct, Dish is no longer allowing their technicians to go up on the roof of houses, due to a technician falling off one and breaking his arm.

We do have a really high turnover rate... I won't go into the reasons why. Much of the reason why you sometimes get a really good CSR or a really bad one is that the training is short and not comprehensive. We have to learn a lot out on the floor just by taking calls. We do the best that we...

You may not be able to do the pause if you are in a contract... I think that you have to be out of contract to do the pause. But you could go down to the lowest package - that would be the welcome pack for 9.99... talk to a loyalty agent.

If you do not have the DHPP, call Dish and request it. Then tell them that your remote is not working. They will want to troubleshoot. Humor them. They will then send you out another remote free of charge. After they have completed the RA for the remote, tell them you would like to cancel...

Normally, the boxes should have been sent out to you and received in 3 to 5 days. Your CSR may have dropped the ball and not sent out the boxes. I am surprised that you have not been charged for the receivers already - usually Dish jumps all over that. I would give Dish a call and ask for...

The best option would be to call in and get a DishMover, and move your receiver back and forth. You could set up service at the summer place and use Dish Pause, but you would have to fulfill your contract before you could put your service on pause. After the contract, you could put your...

The Max for a penny promo went off last month. If you have it currently, it will continue until the year is up. At that time, Cinemax will just disappear. You don't have to call in to cancel, and there is no $5 fee for removing it.

It's $10 for 12 months with a 24 month commitment.