Recent content by VOOMCSA

I was there When Rob got fired not when Voom crashed :o

I wasn't surprised what happened to VOOM, BTW and I was there when it happened One Of the VOOM bigwigs (rob something or another) was caught watching Playboy Hot HD at the Spokane Operations Call Center (when that was around) A call went back to NY about it and He had to fly back Jobless...

Gruntled VOOM CSA Just as a quick note I left VOOM because of the abuse. They tried to keep us working while toxic gas was in the building (wonder why people did not come in the next day), keep us from lunch, They punished us for policies we followed however they changed them without telling...

I semi agree with you on this one, I have delt with installs inc., and I agree not all installers are bad and I do not think you guys get all the VOOM training you are supposed to. Doesnt make all installers bad people. But there are a handful of good ones (like you) in a cesspool of poopy ones...

Doesnt mean I dont care. I actually think VOOM may be a great company someday, however for the work that is being done and the negative reinforcement (never positive) to keep your job I do not think VOOM knows or understands why customers get dis-service when it comes to "customer service." They...

If you are wondering why your service with VOOM may have not been a pleasent one here's why: Why Customer service Represenatives (CSA) aren't very smart. VOOM subcontracts itself to three call centers in the US, 2 in Spokane (Customer service), and one in San Antonio (Sales). When VOOM...