Where are all these forms you speak of?
Would you please post them to this thread as an attatchment?
I have been selling Dish for 12 years, and 10 years ago we didn't have an issue. The customer activated their additional receiver and bought an additional Dish and we where good to go when it came to having a second receiver for their RV.
The rule was and still is that as long as your only using 1 home at a time and the equipment is not installed in 2 seperate homes, its not an issue.
But now you get the Equipment Verification Team involved, and they simply make their own rules and throw everything you just said out the window. Its gotten to the point where I don't even sell to customers who have an RV or second home because the equipment verification team will frustrate the customer to the point where they will disconnect.
I hate to say it, we are at the point now where Dish Network would prefer snow birds to have 2 seperate accounts, and then go in and out of Dish pause as they move between locations.
While I understand that there is confusion, I know that we are ok with "Snowbird" and "RV/CV" accounts. There are so many variances on a per situation basis that its hard to post about a general rule, but I am hoping that I can give as much information as I can and really get people comfortable with basic guidelines so that there are no issues. I have verified with EVT the information I am passing out is correct, mainly because I see that being the biggest point of concern in all this.
I have the snowbird tag on my account now thanks to a fellow IRT member on another forum though I've abandoned the idea of Dish in my house. I'm about to retire and it will be vacant most of the time unless/until I decide to sell it.
I really wanted DNS but was told I'd need two accounts, one for the RV and one for the vacant house.
Think we have a little work to do based on the information that I have verified today. Before I begin, thanks for all the patience on this. With some changes recently I thought there might be changes all around, but it is very specific changes to a smaller group of people then I thought. I will explain as much as I can, and if there are any questions, please PM me or another DIRT member. Being that there are so many specifics, this thread is going to just "generalize" the issues, and we will provide specifics on an account by account basis (that way the rules are 100% as they apply to you).
"Snowbird" accounts are a very specific group of accounts. They are not for RV customers or Commercial Vehicles. A "Snowbird" is someone who has a summer home and a winter home (physical addresses that do not change). For example, a customer lives in Arizona in the winter (owned home), and lives in Montana for the Summer (owned home). The addresses at both locations do not change. The customer is then responsible for transporting ALL active equipment from the winter home to the summer home. Each location has its own dish, and the only thing that needs to happen is that the customer will need to call at each home to activate the "locals" for that home.
"Snowbirds" spend considerable amounts of time at each location (months at a time, typically seasons as described). In order to setup an account such as this, you would basically setup a "DISH Mover" and explain to the agent that you are a "Snowbird", at which point they will add the tag to the account. A rep of DISH will install the dish at the second home. When you go back to the original address, simply change the address back (my opinion is to change it on the way back). Each time the receivers are moved between homes, a check switch test will need to be run to rebuild information. The biggest thing is that ALL receivers that are active on the account must make the trip between each home. If that cannot happen, or you don't want to do that, you may want to consider separate accounts.
An RV/CV account is completely different. This type of account is specifically for RV/CV use. If you have a DISH account that will ONLY be used in an RV/CV, please go to
Distant Networks - DISH Network and fill out the forms on the right side. The great part about an RV/CV
only account is that you can get distant networks. Distant networks cannot be added simultaneously with Local DMAs, but they can be "toggled". In order to qualify for distant networks, the forms must be submitted and it can be 10-14 business days before anything happens, so it is by no means a fast process. Your plan to do this should factor in time, and the possibility the "applications" may be refused based on the information provided by you.
Lastly, there is the RV tag on a home account. You CAN have a receiver from your home account put in an RV. If you want to do this, you still need to give information with regards to the RV to us, so that the tag can be added to the account. I know it seems like it is more work then needed, but it will save you hassles in the long run. You can fax or email your information to DISH and we can get it handled for you. This type of account does not require you to fill out the information on those forms provided on the link.
These are "general" rules, and again, if you need help on this type of thing, please inform a resident DIRT member so that we can help you out. The information that pertains to your particular situation are on a case by case basis unless you fall into one of these categories EXACTLY. Even a minor deviation can cause some confusion, and we want to make sure that you are covered 100%. Thanks for your time, guys. If its a general question, please ask on the thread, if its specific to your situation, PMs are best.
