Error Code: 04 upon playback

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Billy Norris

Active SatelliteGuys Member

Original poster

May 23, 2012

18

1

Boone, North Carolina, United States

• May 23, 2012

• #1

I'm in the doghouse! Purchased the new Hopper system and its been great... with one exception. Several episodes of some soaps my wife watches won't play back. They have an error message 04, which Dish says must include THREE digits. Anyone have any clue?

 

3HaloODST

SatelliteGuys Master

Pub Member / Supporter

Jul 2, 2010

6,648

97

Earth

• May 23, 2012

• #2

Dang clueless CSRs. They're talking about those errors that you typically get, there's a code on the top-right of the popup. This error code is different. We used to get it a lot when EHDs were spinning up (except I think it was Error Code 01 or 00.) Anyway, wish I could help, no idea what that means, hopefully it's not HDD failure or something. Contact DIRT, or perhaps they'll contact you after seeing this thread.

 

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Billy Norris

Active SatelliteGuys Member

Original poster

May 23, 2012

18

1

Boone, North Carolina, United States

• May 24, 2012

• #3

I believe I figured it out last night. There was a power surge/interruption as we were transferring some programs from the receiver to the external hard drive. Didn't know that at the time. Moral of the story: Don't transfer large amounts of data at one time--spread it out.

 

3HaloODST

SatelliteGuys Master

Pub Member / Supporter

Jul 2, 2010

6,648

97

Earth

• May 25, 2012

• #4

Ouch.

 

Tron117

Member

Nov 27, 2010

7

0

Minnesota

• May 28, 2012

• #5

Just happened to me. Recorded the Indy 500 on Sunday went to watch Monday and recording is dead. Error code 04. Was not even transferring just wanted to watch and noting. Really P.O. at my Hopper now never had an issue with the 722.

 

dwarren2

SatelliteGuys Pro

Pub Member / Supporter

Oct 30, 2003

4,076

287

Rochester, NY Region

• May 28, 2012

• #6

Billy Norris said:

I believe I figured it out last night. There was a power surge/interruption as we were transferring some programs from the receiver to the external hard drive. Didn't know that at the time. Moral of the story: Don't transfer large amounts of data at one time--spread it out.

Click to expand...

Put the dvr and the ehd on a ups. no loss of recording during brief power outages.

 

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smooth28la

SatelliteGuys Pro

Feb 16, 2004

294

0

• May 28, 2012

• #7

Same problem here with multiple shows copied from the VIP receivers from external hard drives on two different Hoppers.

Any feedback from DISH yet?

 

Tex Arcana

Active SatelliteGuys Member

Aug 2, 2010

21

0

McKinney, TX

• Nov 19, 2012

• #8

Bump from the dead...

I just got this as well, recorded the USGP, went to watch it tonight, and damned thing just displays a blank screen, with NO way to return to anything without powering off the Hopper. : Damn if it didn't tick me off, but google led me here.

So far, I've enjoyed the Hopper, they should've had this capability 5 years ago. Let's just hope the problems don't continue.