Dish network arbitration email

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This is a common business practice.

Several years ago I was buying an RV. When I sat down to do the paperwork, they handed me a sheet of paper to sign which had the same language, that I agree to submit any disputes to arbitration. I got up, thanked everyone for their time, turned around and walked out. The finance officer caught me outside and said "you don't need to sign it if you don't want to". I bought the RV and lived happily ever after, sorta.

You know why they do that? Because people sign stuff without reading it.

I used to play a little game with Dish customers when I would install called, read the contract.

First thing I would do is hand the customer a copy of the agreement when I got to their home and asked for them to read it let me know if they had any questions.

The customer would then set the contract down on their kitchen or coffee table and not read it. When I was finished, I would ask for the contract back and they would hurry up and sign it.

Rarely a customer would read it, then for the ones who did it was 1001 questions.

But I have had similar experiences, like the alarm guy trying to get me to sign a 5 year renewal on a free service call. Only when I told them to take their system out of my office they backed down.

Hell I even had Dish and in my office trying to get me to sign something (can't say what) and I made them cross our several items before I would agree to sign it. What a bunch of Morans to think I would blindly sign something.
 
Got it in western NY yesterday. I'm opting out, I'm not voluntarily letting a company make the rules if I can help it, no matter if it's legal for them to do it or not.
 
Got it in western NY yesterday. I'm opting out, I'm not voluntarily letting a company make the rules if I can help it, no matter if it's legal for them to do it or not.
What if by opting out, they say then they reserve the right to cancel your service? What if that then forces you to go without this luxury, or sign up for another provider that has this provision, but your benefits are lessened? How do you proceed then?
 
There is no "what if" related to this. Dish isn't concerned that a tiny number of people will go to the "effort" of opting-out. They'll just deal with those people if the need arises.
I agree completely, I am just asking on an individual level what that person in particular will do. I understand Dish has likely worked out some equation to write off anyone that they feel will leave over this and has completed the business analysis and threat analysis over this.
 
I wonder why they are putting that in the agreement now? Seems kind of weird. Maybe as a safety net for them. It sounds like they are getting nickle and dimed on alot of law suits. I know that when they lost fox and couple of other stations I no longer had my 250 channels that I was paying for each month.
 
Someone has done out the channels, but the 250 package carries something like 290 channels. At no point in time has a single customer lost 40 channels, so there were still more than 250 channels. The AEP is something like 320 channels.
 
Hell I even had Dish and in my office trying to get me to sign something (can't say what) and I made them cross our several items before I would agree to sign it. What a bunch of Morans to think I would blindly sign something.

I'm not typically a grammar/spelling Nazi because we all make the occasional mistake or have auto-correct put the wrong word in for us from time to time. I really don't care in this case either.

I just thought this one was too ironic to not point out... Calling people morons while spelling the word morons wrong.
 
I wonder why they are putting that in the agreement now? Seems kind of weird. Maybe as a safety net for them. It sounds like they are getting nickle and dimed on alot of law suits.
Part of this involves that you can't take part in any class-action lawsuits unless you opt-out. If 13.8 million out of 14 million customers fail to opt-up, that makes suing Dish less attractive to a lawyer.

I know that when they lost fox and couple of other stations I no longer had my 250 channels that I was paying for each month.
Dish should not use a name for packages like they do and that would avoid people having any claim like this. Even still, the agreement you agreed to says:

Changes in Services, Features and Functionalities Offered. We have the right to, without notice at any time and from time to time (including, without limitation, during any term commitment to which you have agreed), add, delete, rearrange, alter, change and/or eliminate: (i) any and all prices, fees and/or charges; and/or (ii) packages, programming, programming suppliers, services offered by suppliers, software, applications, features and/or functionalities. In the event that we add, delete, rearrange, alter, change and/or eliminate any packages, programming, programming suppliers, services offered by suppliers, software, applications, features and/or functionalities, then you acknowledge and agree that we have no obligation to replace or supplement such packages, programming, programming suppliers, services offered by suppliers, software, applications, features or functionalities. You further acknowledge and agree that you are not entitled to any credits, refunds, price reductions or any other form of compensation because of any such addition, deletion, rearrangement, alteration, change and/or elimination. You further acknowledge and agree that such additions, deletions, rearrangements, alterations, changes and/or eliminations are not a discretionary act by DISH if they are due, in whole or in part, to the termination, suspension or expiration of DISH’s legal right to provide such packages, programming, programming suppliers, services offered by suppliers, software, applications, features or functionalities.
 
TiVo has the arbitrartion requirement, as well, and they have had it for a fairly long time, and more and more companies that deal with consumers are also adopting them

In a post in a different thread, I had stated that I thought Class Actions were exempt from arbitration requirements. Well, it tunrs out I was right and wrong. My belief of exemption was relating to some labor vs. employer issues that I knew about. I have sinced discovered that outside of some labor vs empolyee matters, Class Actions can, indeed, be excluded as a course of action as part of consumer agreements for restitution.

However, there is still great confusion among courts. While the U.S. Supreme Court has affirmed the Federal law allowing Class Actions to be exluded as a course of action from consumers in agreements (and even consumers joining Attourneys General action), some state courts have not fully recoginzed U.S. Circuit Court ruling the exclusing of filing Class Action on some labor vs. empolyer matters. In other words, the employee is better off in state court while the empolyer is better off in Federal Court as federal courts consider the U.S. Circuit Court ruling precedant with state courts seeing a more narrow application of the U.S. Circuit Court ruling, especially with state laws that allow an individual to sue in court, or class action "in the shoes of the state" for some violations of certain state laws for which the state is the enforcement of those laws.

Personally, I feel the real problem is excluding Class Action because this allows a company to overcharge one, say, a few dollars a month. Now, multiply that by millions of customers, and this creates a situation where a company reaps millions of dollars per month and it does not make ecnomic sense for the consumer to take legal action to recover the illegal charge of a few dollars a month: it costs more to take legal action to recover the illeagal charges than just paying the over charges. On the other hand, a Class Action makes it feasable to take legal action to stop the illeagal charges for all customers and provide for settlements that serve as punitive and a deterrant for a compnay to collect such illeagal charges every again. Yes, the lawyers make tons of money from Class Actions while consumers get two free PPV events or whatever in compensation, but it stops companies from doing such wrong things, and that is, at least, the one good thing to come out of it.
 
I'm not typically a grammar/spelling Nazi because we all make the occasional mistake or have auto-correct put the wrong word in for us from time to time. I really don't care in this case either.

I just thought this one was too ironic to not point out... Calling people morons while spelling the word morons wrong.

morans.gif
 
Yeah, I chalked the "moran" spelling as intentional in Claude's post considering that meme that is already out there.
 
I live in FL and received my notice on the 30th. I went to the Post Office today and attempted to mail the opt out form by certified mail and I was told the zip code 80120-9040 is invalid for a PO Box. USPS's website shows the zip code should be 80160-9040. I cant help but wonder if this is an intentional act by DISH to prevent customers from opting out.

Here's the address on the opt out form I downloaded. Anyone receive a different address?
DISH Network L.L.C
Attn: Dispute Resolution
P.O. Box 9040
Littleton, CO 80120-9040
 
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