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Shouldn't I be able to use picture and a picture all the other features I can use on my hopper on my joeys. When I try it says those features are not available?

has anyone been able to get their joey to show up in the device list for Amazon and work??

We had dish installed last week. We have a hopper but we put the polk sound bar system they sell in with our joey. We have not been able to get the joey to connect to the Alexa. I was told it might be that we need the Bluetooth dongle. Has anyone else had this problem? Also, the polk system...