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Had my roof replaced 3 years ago, and thought the protection plan would take care of it, but I was wrong. I believe it only covers things like failures. I have been a customer a long time, and never used the protection plan, so they did send an installer out at now charge, as a good will...

Thanks for the replies. I think I will give the email route a shot. I had talked to a retention "specialist" and she is the one that didn't bother to call me back. I just get sick of "Thanks for being a loyal Directv customer since" whatever year you signed up and then just be blown off by...

My contract expires on the 13th, so I decided to to get a jump on renewing. I have been a customer for 15 or so years, with the exception of 2 years with Dish 6 years ago. I was offered a new Genie, and that was it. I was trying to get some monthly credits, or maybe a free premium. The CR...

I have been trying for over 2 years to get them put together on one bill to take advantage of the discount. First I call AT&T, who then adds Directv on. Directv says I don't have an account. (I've been a customer for over 10 years). Then they take a couple of days, and I have to call back...