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I noticed this too. Something has changed in the broadcasts (either the audio or the data) that is causing this. I had no problems recording other stations so I'm a bit baffled myself. I'm not a techie, but I'm all over this one. As soon as I get some info I'll pass it along here and I...

Yes, we are backed up significantly in shipping. I did just double check and the website and it is reflecting "Usually Ships in 6 to 8 Business Days". I think that we have fallen a couple days outside of that window on several orders some of which are shipping today and the remainder will...

We are well aware that there is an issue on some systems with hyperthreading. I'm told we are still sleuthing down a root cause so that it can be corrected in our core rebuild which is currently ongoing. David K. Time Trax

Yes JazAddict, we care a lot and work hard behind the scenes all the time. This seems to be an isolated incident. It's a rare case that our technical folks can not nail down the cause. From a non-technical perspective, I checked the status of all of our systems and also saw and got...

I just checked the status of all of our systems and nothing is down. Our servers are spread across several ISP's to avoid ISP outage problems. Hmmmm - our team may contact those of you that are having trouble to do some testing. David K.

I had intended to attach this picture to my previous post. Incidentally, besides the TraxCatcher, it's one of my favorites. D

Same thing is happening to me. I'm not in front of my recast computer so I can't confirm that is was channel 44, but I did notice that everytime I opened it up it landed on a strange channel that I was not previously listening to. I'll pass this thread along to our development team...

Have you tried rolling back to Ver 1.6 to see if the problem persists or if it resolves? If you have not, please download our 'cleaner' application from: http://help.timetraxtech.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=2&nav=0 Here is the process: uninstall Recast via...

TimeTrax TraxCatcher Classic Update Thanks for your post and your interest in our TimeTrax TraxCatcher Classic. I apologize that you did not receive a response to your e-mail inquiry. I spent some time within out system looking for your request for information and I was unable to find it...

Over the past 24 hours there has been inconsistencies in the XM satellite broadcasts. They changed some of the communications and format specs and the software is now set-up to accomodate those changes. However, it seems that the transition to the new formats did not going smoothly for them...

Using the scheduler for scheduled events, it does indeed change channels. However, there a technical reasons that prevent changing the station to record when it see a GRAB item appear on another channel. FYI, this has been discussed in quite some length on these forums before. I haven't...

I am available all day tomorrow at 877-519-5487. If this has happened to you, I will make it right. I apologize. David K. Time Trax

I'm going to walk over to Andrew's desk right now to get things straightened out and moing along for you. Sorry for the delay. David K. Time Trax

As expected, it appears that XM has made a change to their online streaming system. We are diligently working on making necessary adjustments so that we can release a patch so that you can get back to enjoying XMO! David K. TT

Hi Chris- We sell our products on an OEM basis to numerous companies that specialize in Carputer installations. While we do not have a developer kit available for the general public we do have developer resources available for our partner companies. I'm not sure where your situation fits -...

I would say that all signs point to a receiver issue. If you purchased it from us I can check out your warranty situation and we can arrange to replace it for you. Send me your email or order number or customer number or go ahead and submit a support ticket (using category RMA) and our...

Have you been able to determine if you are getting the signal from the receiver? If you haven't, try this: Begin by starting up Recast as usual without changing any connections from when it was previously working with no problem. Once it is loaded up and tune to a station that plays...

HUGE HUGE discounts for a very limited time at the TIMETRAX WEBSITE. :music 30% OFF EVERYTHING DISCOUNT CODE - Through Monday, March 20th, every single item at www.timetraxtech.com is eligible for 30% off by using the coupon code: BuyMe Just enter BuyMe in the box that says: Got a...

I totally understand - I'm sorry that you're having troubles. Please send me your ticket numbers and I will review them and then arrange to get you whichever earlier version you would like to run while we work on the multi-processor/dual core issues. David K. Time Trax

I would list memory management and process management as the two core issues that we are working on. I am hopeful that these issues should be overcome in future releases. We will probably be looking for customers with dual core systems to test future beta releases. We'll put the word out when...

As I've said numerous times before, no one should be experiencing problems with Recast shutting down due to a lack of internet connectivity. If anyone experiences problems in this regard, please submit a support ticket so we can take a look at what is going on so the issue does not continue...

We work very hard to respond to every single support ticket that we get in a timely manner. If we did not, my apologies. If it is the case that a user followed the instructions to submit a support ticket and did not get a response and therefore needed to repurchase the product to get a reg...

Do you need to renew your subscription? Deleted?: http://www.satelliteguys.us/showpost.php?p=434638&postcount=6 And another: Based on this information, there is no one that needs to working about renewals until December 2006 at the earliest. I don't know why we can't seem to roll...

This version has the "intermediate" solution that I mentioned. In this release we've dramatically reduces the sensitivity and increases the tolerence for sporadic internet access. We are currently working on a re-architecture of the application. The current code base was not originally...

Keys are generated and e-mailed immediately upon approval of your credit card purchase. E-mails are generated from the ecommerce system as well as the software registration system and sent via e-mail to the customer and sent to an administrative backend TimeTrax account to verify the system...