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Well, thank you to Scott who relayed a message that Dish was trying to get a hold of me. I just spoke with Jade Roberts who is Operations Manager for dish. He apologized profusely and made it clear that he was every bit as appalled as I was at the way the CSR handled things and the manner in...

I did send it to CEO @ dishnetwork right away. I am still awaiting a response.

At the point that he asked me to unplug, I was already irritated at repeating myself and being talked down to. I already explained the results of resetting the unit and gave him any and all error messages related to the problem. The point of him going through the steps would be to see what...

Great!!

I think it may usually prove to be more productive to use the phone, but like I said, I chose the option that was more convenient for the environment that I was in at the time. I also believe that if the tech support chat is not comparable, then it should not be offered.

Perhaps I was "dumb" to do that, although I think that may be a bit harsh. If there is a chat offered for tech support, I assume that there is no difference between that and talking on the phone. My children were running around, so I thought it would eliminate background noise to use the chat...

Yes, thanks, I forwarded the transcript immediately to CEO. I hope, at least, that they acknowledge that their representative handled things poorly.

I was so mad. I had to post this to get other opinions. I was furious, so I was not sure if I was being unreasonable. I see now that it was not just me.

The bad part was that WAS tech support.

I was extremely upset and it was all I could do to control my increasingly maddening rage. The worst part, of course, is that my problem was not resolved.

Thank you for being a valued Dish Network customer. I will be happy to assist you today. (04-03rf) Phillip M.YWR: How can I provide you with the best value and service today? Me: My DVR has lost functionality (VIP722). It still serves as a receiver, but any record function and previous...

OH!!! Thanks so much. It is strange that on their page they have a drop down menu with sling and Dish Remote access as two different categories. The remote access led me to believe I could just hook up my VIP722 and use the feature, but I guess I would need a separate slingbox then? Oh now on...

That's what I'm trying to figure out, seems like two different things providing the same function

Thanx for the response. On their website, if you click on Dish Remote Access it says that you can view and program. If you click on Sling it says the same functions, but it seems to require extra equipment and has HD capabilities. Is that the only differences?

Sorry if this has been covered before, but can someone tell me what the differences are between Dish Remote Access and Sling? You can watch your DVR remotely with both, yes? Just wondering. . . . Thanx

Very nice letter. Well put. You might have mentioned the viacoms we didn't get as well though i.e., VH1, MTV, NICK..... But I think it was well written without sounding nasty and angry like most of us are feeling. Way to go!

They NEVER said NO MORE CHANNELS you are making inferences from something that was NEVER stated

And again I beg anyone to show me where that has been said. No one has ever been able to show proof that dish said there would be nothing more added to absolute. It was an assumption, and an incorrect one.

Once again the ABSOLUTE hating begins. When I signed up for ABSOLUTE, I was assured (EXACTLY THE SAME AS TURBO GOLDHD CUSTOMERS WERE ASSURED) that I would receive all new non-premium hd channels as they were added. I would not have signed up for it otherwise (AGAIN MUCH THE SAME AS WHAT I AM...

That is very nice to hear. Traditionally people with bad experiences are FAR more vocal than people who are content. It is good to know there are people not looking to fault someone and are simply enjoying their service. I think we could all stand (myself included) to be a bit more positive.

THANK YOU!!!!!!!! I was beginning to think I was losing my mind and nobody knew what I was talking about!!! Everyone just keeps saying ABSOLUTE should not receive anymore channels, and they ignore me when I ask where that information came from. Good to know there is someone that gets what I am...

Why, why , why why? I have asked in other threads as well, but NO ONE can show me where it says that ABSOLUTE customers should not receive new HD channels. I was told I would when I signed up, and have not been told any different. I think it began as an assumption when the package was no longer...

I know here in MI the only channels I do not get as an absolute sub (vs. turbogoldHD w/platinum) are Encore and Big10 Network

You are signed up for the classic gold. You should receive all the viacoms. It seems to be only the turboHD and Absolute HD subscribers that are not getting those. Nick should be fine with classic gold

Wait, so I can add individual channels as long as they are in green without going to another package? For instance I can add just E network without having to add more channels? If that is the case, what is the per channel cost?