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I noticed that both my Hopper 3 and Joey 3 had not had software updated since January. I was able to force an update on the Hopper 3 but the Joey 3 still shows no updates since January. Is there a way to force an update on the Joey? I looked under tools and found nothing for the Joey. Thanks in...

I am trying to program my 54.0 remote from my Joey 3 in the bedroom to control the volume on the new Roku Streambar Pro that I purchased. There is no option for Roku as a device manufacturer so I am using teaching mode. The remote seems to accept the command from the Roku remote (light flashes)...

Has anyone noticed random freezing? I have seen it on different channels, TCM, Travel, some of the movie channels. The video and audio will freeze for a second or two before continuing. Have noticed it over the last week or two.

Had an issue with the sound from my Joey 3 come up in the last 2 weeks or so. I have a hopper 3 in the living room, Joey 3 in the master bedroom connected to an LG OLED tv, optical out from the TV to and LG sound bar. Sometimes during a commercial break there is a high pitched whine coming from...

I don't know what happened today but my Hopper 3 lost its mind. Was trying to watch OnDemand and it kept looping the closing credits on an episode of Yellowstone. Then it would not stop, I tried to start another episode and it said I had reached my limit for streaming. I switched it to live tv...

So my dad had a lightning strike this morning that fried his 722k and one TV and one LED light bulb all in different rooms of the house. Does Dish still offer replacement 722k's? He doesn't really want to upgrade to the hopper due to all the fees involved, especially for 3 TV's. I know he can...

I had to do a power plug reset on my Hopper 3 due to dropping an external hard drive connection. When it came back up it showed a 1620 File System Check "Critical Test in Progress" message. I have never seen this message before. It completed the test successfully but I am wondering if this is a...

So I have been getting 1305 - Broadband Connection Lost errors semi-regularly, probably once a week that I have noticed when watching my Joey-3 in the Master Bedroom. Usually just clicking the Guide button will take me to the guide and signal will return but not always. Saturday it happened...

I am trying to figure a way to fix the sound delay issues with my Samsung 4k tv in the bedroom. I have an LG soundbar connected (via optical) to the tv and the tv speakers turned off. I also have a Roku 3 and Pioneer BluRay player connected to the tv. I was thinking about using an auto...

Is it possible to get rid of Spanish language only ads on my Dish network service. We are seeing random Spanish only ads on regular programming and also during on-demand content. No one in my house speaks Spanish and it is really annoying. Thanks for any suggestions.

I have noticed in the last month, maybe longer that on the Joey 3 in our master bedroom that when I use the skip forward/skip back buttons that at least 50% of the time there is a stutter in the audio. It can happen skipping forward or back, and it generally only happens on live material. You...

So I was watching the Indiana Jones marathon on Paramount yesterday in the master bedroom (joey3) and I like to pause it for as long as the buffer allows so I can skip commercials. The skip buttons are not working well at all. Skipping through commercials was a lot of work, it would usually skip...

The other day (maybe 4-5 days ago) when turning on the Joey 3 in the master bedroom I started getting the 0 of 0 tuners available tuner screen, followed by "Broadband connection has been lost" ( don't remember what error number it was). If I go to the guide from there, I am able to choose a...

Someone unplugged the wireless joey for a week and when I plugged it in it would not respond to the 54.0 remote at all. I unpaired any remotes that were paired to that joey in the Sys Info screen using the buttons on the front of the Joey. I cannot get the 54.0 remote to pair at all. I have...

3 times in the last week I have turned on the Joey3 that is connected to our Hopper 3 and gotten the 0 of 0 tuners available, then that screen goes away and I get the "Hopper has lost broadband connection" error, don't remember what number it is. I have tried resetting the Hopper only from the...

Twice this week we have been watching DVR content on the upstairs Joey 3 and somewhere between half way and 3/4 of the way through the show the screen goes black. The show is still playing (or the Hopper thinks it is), I can press select and stop the show. It will not resume from there. I have...

So I have had multiple threads about my issues with wireless joeys and the hopper with sling. I think Dish finally addressed all the issues we were having. Have a wired joey in the master bedroom now, switched out the HWS for a Hopper3, and then I seem to have fixed the internet connectivity...

I am sure this is not Dish's fault but I needed to vent about it. So the wife and I have been watching Deadliest Catch on VOD. We have watched seasons 1-11 in their entirety since the beginning of the year. Seasons 12 and 13 are not available on Dish VOD, AND they are not available on...

This past weekend I was attempting to watch Dish VOD on the new Hopper 3. I was trying to watch Deadliest Catch kind of unsuccessfully. The Hopper shows that its internet connection downloads at over 160 Mb. The Hopper 3 is connected by ethernet cable directly to the cable modem. The show...

They came to install the upgrade from Hopper 2 to Hopper 3 today. Tech was awesome, he actually found some issues (corroded cable, and another cable end not properly installed) that the previous 3 techs (since Dec.) did not find. Played with it a little and the Hopper 3 seems a lot faster than...

I am experiencing a pretty significant audio delay on the Joey 3 in the master bedroom, is there anything to be done about it? I check in settings and there was nothing under audio. I have Dolby Digital on, sound leveling off, and Dynamic Range set to wide. The audio is coming out of the TV and...

Trying to troubleshoot glitchy internet/VOD behavior. On the Roku 3 I have in the master bedroom it has a check internet connection feature, on a 100Mb service it is pulling approx. 28Mb over wifi (when I checked it). I have the Hopper 2 connected directly to the cable modem by ethernet, I was...

I want to have my ducks in a row for the upcoming 3rd service call since December for the same issue. I have posted about our issues with the wireless joey in the master bedroom several times previously, I apologize if this is getting tiresome but the issue is getting tiresome to say the least...

So I hope my ongoing issue (2 years) with freezing/pixelating/dropped connections on the Wireless Joeys will be a thing of the past. Had a service call for this issue today. The tech was great, asked a few questions. I mentioned that while the problem on the Wireless Joey has been ongoing, I...

Have been watching on demand stuff a lot lately. We have a Hopper with Sling in the living room and are watching on a Wireless Joey in the master bedroom. We have been able to access the next episode of shows without having to go back through the On Demand link to find them, so that has been...