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Still not working Well, finally a technician came but the problem is still not solved. There was a mistake in my previous comment. SD version of NBATV at channel 402 works but HD channel 9508 is not. Now the problem is forwarded to their engineer department and I have to wait again. I was told...

Tried the SD channel and got the same message. Both HD and SD are not working for NBA TV channel. I payed 10$ additional for PlatinumHD package just because NBA channel since this channel only appears in Choice Extra package from DirecTV, which is more than 60 bucks monthly. I guess I have to...

It shows up in EPG list but marked in red label, meaning it's not in my subscribed list. Contact dish but the feedback is negative.

It could be TV side issue. Try unplug HDMI cable and replug in HDMI cable on TV side. If audio is back then it's not a set top box side problem. I have a HTPC with HDMI output having the same issue on a Sharp TV. The work around is to switch to another input on TV then switch back to HDMI input...

From last week I can not receive NBA TV channel (9508) any more. The channel is inside the PlatinumHD package I ordered around 9 months ago. I have called customer service twice and received another box but still can not get it. All other channels in same package like MGM, UNIHD are all working...