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Erm, just tell the CSR that you do not agree to the 1yr commit. That can't "Force" the 1 year on you if you don't agree to it on activation... Granted, some CSRs are thick headed and don't read the script so they don't remember that part... But it's plain as day in the script... ~

Actually, a few RCA IRDs, D10-200, and I think one other box are affected... And the reason given in the scripts was "Due to changes in the way that DirecTV broadcasts affected receivers will have: Channel not Available, Channels missing from guide, or a green screen until the unit is reset."...

BTW, DTV is currently offering $200 off HD equip (With credit approval) of former VOOM customers. At least I think that's what I remember.

No, the D10-??? IRDs will be upgraded around August if lucky. Only the D10s will be working at this time. ~

Read page 2... InterActive service firmware upgrades(For Interactive Weather) will be on: 05/17 Boise, ID Ft Meyers - Naples, FL San Antonio, TX San Diego, CA 05/24 - Mountain Timezone 05/31 - Pacific Timezone 06/07 - Central Timezone 06/14 - Eastern Timezone (Partial) 06/21 -...

No, only the "D10". All the D10-??? IRDs will change I believe in August some time. ~

Oh, if this hasn't been posted yet... InterActive service firmware upgrades will be on: 05/17 Boise, ID Ft Meyers - Naples, FL San Antonio, TX San Diego, CA 05/24 - Mountain Timezone 05/31 - Pacific Timezone 06/07 - Central Timezone 06/14 - Eastern Timezone (Partial) 06/21 -...

Erm, CANDY... That wasn't nice. T_T Any CSR can get him a DVR for the $14.95 H&D fee instead of the full $99+14.95H&D charge. Also, if he talked to CRG... He could get one at no cost... CANDYGIRL... Which queue do you answer? You've stated before that you don't give a crap about...

Wow, I hope 'CANDYGIRL' is okay... s/he hasn't posted to this thread in such a long time... ~

You get a commitment for programming if you accept any 'special' offers such as $5 / $10 off a month your TC/TCPremier for 6 months, free locals for 6 months / etc. (This doesn't include the Free Showtime you're offered sometimes or the 3 free months of Starz that is currently there.) Also...

Erm, sortsol. If you just 'deactivated' that IRD then you'd be fine just calling up and requested it be readded to your account. No commit needed at all. ~

Resend Authorizations F2, arrow down to resend all authorizations Hit the do key (-) - Wow, correct! Change IPPV to N Ff2, access card, arrow all the down to ippv, arrow down below charge mirroring fee, and on ippv mark no, hit the do key (-) - Erm, from Show Sub: F2 -> Correct Card...

Could you explain how they could send the single IRD a "call back" message when the dish itself doesn't TRANSMIT anything? If the IRD isn't connected to a phone line, it's not going to make a phone call. However, when the IRD -DOES- make a phone call back. (Which can be requested.) It will...

Wow, Doris has all those answers? Where? Give me a search term to use to pull up the answer to each of those questions since it knows. Peh, Doris sucks. Also, whomever write her up needs to use a SPELLCHECK. ~ P.S. Since you're a CSR... In -STMS-... What're the steps (Use your F-keys if...

I wish the protection plan was that nice. I've seen times where a person ordered it six months ago(Without a claim), and they still charge them for a service call/etc. I'd swear, the N.E.W. reps can be real jerks. >.<

Gasp! Really now... Considering "CANDYGIRL" states that she cancels the peoples accounts, yet, if she's doing that she has to be Retention. And, if they're retention, they'd know that it costs less to KEEP a customer than it does to get a new one. So, a customer that's been with DTV for...

Oh, but remember this... A lot of the newer hires haven't even been trained in STMS since it's going behind the curtain around the middle of Feb. Ugh. Any ETA on this down? Or is it back up yet?

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Oh, FYI... The 360... Is currently having a picture problem on HD channels... blocks/Freezeframe/etc... *sigh*

Do this... Call DTV Tier 1 support (800-695-9251) and tell them to 'Disconnect and Reconnect' the access card for that receiver. Then you should have your CORRECT locals. ~

Uhm... Lets break that down... 6 months free Showtime - DTV doesn't mind doing free Showtime due to the fact it actually costs them maybe $1-2 /month to give out. (They prefer free Showtime to a cash credit any time.) 3 months free HD package - The 3 free months of the HD package is standard...

heh. STMS was working today from about... Early AM to about 10-11:30AM PT... then it was down for a few hours from then. *sigh* ... I hope this is the last of the downtime. =) SOOOOO many people calling in it's causing busy signals. Anyhow... The 800-695-9251 number is the best to call in...

Well, FYI... The system that DTV uses to activate/add/do whatever to accounts went down for a lot of the day today. There was however a 10 minute window where things worked. (Quickly disappeared) Anyhow, keep trying to call 800-692-9251 ... and when/if the hold time is decent... I'm sure the...