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Unfortunately we don't have an ETR at this time for it. They are still collecting feedback for the issue though. The feedback requested is the model of the hard time, time and date this was noticed, and if you get any pop up messages.

The reset would be your usual red button reset for the Hoppers. That's all we have at the moment though, I will include the feedback regarding DISH anywhere and that it looks fine on the tablet.

I checked and couldn't find anything on if that is normal function now or not, so I will get it sent forward for additional review. This sounds related to a known issue of 'info not available', which has been escalated already. No other information is available other than the possible...

As KAB said, we should be able to get a replacement sent out. If you need to purchase one, I would also recommend the store page on our website if eBay or another retail site doesn't work out. Just send me or one of my co-workers a PM with the account info and we'll get that taken care of.

I can look into that, yeah. Just send me a private message.

Sorry, I did misunderstand the original post. Our typical installations are 2 Hoppers or HWS and 6 Joeys leased, however there is no specific limit currently. Additional Hoppers would just have to be purchased.

Hey everyone, just wanted to chime in. Currently our only supported installation for the Hopper 3 is 1 Hopper 3 (purchased or leased) and 6 Joey's per account. While other install setups may work, that is currently our only supported setup. As others have mentioned, you can use EHDs for...

Just wanted to reply to this. I don't have any information about it being related to software updates, but there was a known issue on this that should be resolved.

Some units require a Smartcard, and others have it built in. Definitely send me a PM and I can check that out to see what is going on.

I haven't seen anything about upgrading Hoppers to HWS due to a communication issue at this time. Me or one of my co-workers can always see about getting the upgrade performed normally though.

At this time the new Carbon UI will only be on the HWS and Hopper 3. The Hopper 2000 won't be getting it since the processor isn't fast enough to use it reliably. This could change in the future, but that is the current state of it.

The disclosure we have is to return it within 10 days, however I believe that is in relation to 10 days from when you receive the replacement. I checked with some coworkers and it seems like the 10 days is to ensure our shipping team gets it checked in to avoid any unreturned charges, however...

There is a known outage in Tulsa at this time. Looks like the report was opened yesterday, and we are working on resolving it.

As long as the movie is downloaded to the hard drive prior to disconnect it should work.

I can check this out and see what's available for it. It should definitely be authorized for the replacement receiver. Can you PM me the account or phone # and 4-digit pin?

I don't show any known issues, and wasn't able to really locate any troubleshooting on that outside of trying a reset. I can forward a report to our operations team for you though. Can you please PM me the account or phone #?

Np! If you are interested in upgrading, just let me or one of my co-workers know in a PM. We'll discuss the options available.

Hey, Janko. There isn't any picture difference between the 722 and the Hopper, which would be a direct upgrade to the 722. The only difference would be the 4K Joey, but we don't have any specific details on when that will be available.

I haven't seen anything myself, though I will forward the feedback along for you. I wouldn't mind having that option available.

The account information is just required to send a report over to them. I'll keep an eye out for any similar issues.

I don't recall noticing that feature on the Hopper, though I do know it was on the 722 line. I will send this to our operations team to see what they can do. Can you send me a PM with the account or phone #?

Sounds good. If I am not here, any of my co-workers can assist you further.

If it doesn't finish by about 4 hours, try removing it from the power strip and plugging directly into the wall. If the problem continues, we'll probably need to get a replacement receiver out there for this.

Is the receiver on a hard surface or enclosed/near other equipment? Let the receiver finish the recovery process and see if anything changes. It shouldn't take more than 4 hours to complete. Is the receiver plugged into a surge protector or power strip?

All of our On Demand content is controlled by the distributors themselves, we don't actually control when content is updated or added. When BBC America chooses to update that, it will be available.