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Please PM me your receiver number and what info is incorrect with these 2 channels that you noticed. Thanks.

Please PM your account number and verify your 4 digit PIN number on your account so I can review the options available to you. Thanks.

I do not show any local channels in Juneau available in HD. You should get ALSKA, KJUD, KTNL, KJUD2, KJUD3, KTOO2, KATH, and KTOO but all in SD on the 110 satellite. Thanks.

The locals are provided by the address and zip code on the account. If you live in WV, you cannot get the locals for Little Rock. Thanks.

Here is a link with information about the installation of a 500 + dish: http://caottimail.com/InstallationReference.pdf. A 1000 + dish can receive the 119, 110, 118.7, and 129 satellites. The 500 + cannot pickup the 129 satellite. If you are using the Hopper, you do need a switch (DPP 44)...

Please PM me your account number or this receiver number so I can review your account. All leased receivers must be returned to us. Thanks.

I submitted a trouble report to our programmers about the interference sound on this channel. Thanks.

301 receivers are obsolete but the 311, 322, and 625 are still available. These receivers can only by used in western arc installations since they are MPEG2. Eastern arc installations require MPEG4. The latest version smart card is needed with each receiver, which is normally $50 per smart...

The TV 1 32.0 remote is compatible with the Hopper w/Sling. I just spoke with our corporate department. Thanks.

I have a Hopper w/Sling and it works fine with mine. I am verifying if it is still compatible. Thanks.

Yes, I used the instructions you provided, which are the same instruction I provide customers. Thanks.

I used the instructions below and I was able to deprogram a 32.0 remote. I was able to pair that same 32.0 remote to a Hoppe w/Sling. Thanks.

Allowing the drive to reformat erases all data on the HD. Please let us know if it occurs again as the receiver should be replaced. Thanks.

When the black screen is displayed, does the banner appear when you press the Select button on the remote? Have you unplugged the HWS for 10 seconds to have the receiver reboot? Please let me know. Thanks.

The processor for the Hopper w/Sling is faster, plus it provides DVR transfers to mobile devices that the Hopper cannot. Thanks.

New Orleans local HD channels are on satellite 129. Thanks.

Please PM me your account number and verify your 4 digit PIN number on your account so I can check upgrade options for you. Thanks.

Yes, it is. I was only mentioning about how Auto Hop works.

I tested several PTAT recordings on our Hopper and a lot of those programs had Auto Hop. I did notice that one FOX PTAT recordings, Hotel Hell, did not have Auto Hop. The program must be nationally broadcast, not local programming, for Auto Hop to work. Thanks.

Sounds good. Please remember that the new Hopper can take 24-48 hours to completely update the software for all the features. Thanks.

Please PM me your receiver number. Thanks.

Please PM me your receiver number so I can submit a trouble report to our engineers. Thanks.

Does this issue occur on all your PTAT channels or a certain channel? Please let me know. Thanks.

I have seen several reports of this issue by users. Please PM me your receiver number, the event you attempted to record, the time the timer should have fired, and the channel that should have recorded. Thanks.

To see the HD feed for channels like NBCSN (158), you need to look at the AT 250 HD programming packages information. The NHL Center Ice channel 475-2 is an advertisement for the NHL Center Ice package. You still have to subscribe to the Center Ice during hockey season. Thanks.