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Howdy, thanks for the information about the missing Season Finales after the latest U3.45 software update on the Hopper 3. I was unable to locate any information about this, but I did submit a report to our engineers for them to look into this for us. If I hear anything, I will be sure and...

Awesome! Thanks for letting me know! You should send me the PM as I need to flip you from the 7 day trail to the 14 day one.

Hi, the 50% off the Roku 3 promotion is available to qualifying existing customers. I however, do not have any information about when or if, the Roku 4 will be offered. Please let me know if you have any other questions or concerns!

Hi, I would like to try and help. Have you tried to uninstall and re-install the App on your Roku? If this does not resolve your issue, please PM me your email address and the last four digits of your credit card for account security, so I can review your account. Thank you!

Please send me a PM with the phone number on your DISH account and the new address so I can verify the correct locals are listed on your account. Thank you!

Hi flody1, can you please let us know if the issue has been resolved. I would very much like to verify the HD package on your account. Please PM me your account or phone number and I will help resolve this issue for you if has not been yet. Thank you!

Hi frogbrains, the 129 satellite is for HD programming so a Standard Definition receiver like the 311 will pick up the 100 & 119 only.

The Gilbert Up-link has been restored so everyone should be working again. If you are still having any issues, please reset your receiver and if you are still having an issue, please PM me your account information & four digit pin number so I can assist you further. Thanks!

The storm has now affected our Gilbert Up-link center which is Eastern Arc. As soon as the storm passes, the signal should come back up. We apologize for the inconvenience this is causing.

Hi Imulrich, I would like to assist you with your signal issue as it does sound like your issue is something other than the weather outage at the Cheyenne Up-link. Please PM me your account or phone number and the four digit security code and I will assist you further. Thank you!

It is an upgrade, so you will receive a brand new unit. We send refurbished receivers as exchanges.

Hi, I apologize in the delay in a response from DIRT. We have received the customer's information via PM and the boxes have been shipped to him. Our system is designed to auto-ship the return boxes FOUR days after the account has been disconnected for most receivers. Customers have 30 days to...

Hi, DISH America is still a current package for customers with all HD equipment only. The DISH America Silver & DISH America Gold are no longer available packages. We do have customers who are grandfather into these packages and so they do show in places but not where anyone can select them as...

If you are still having an issue, please PM me. Becki is off until tomorrow as she works Weds-Saturday only. Thank you!

Can you please email me your account or phone number and the four digit pin number and I will be happy to assist you with the information you are wanting? Thank you!

Great, I am glad you are up and running! Have a great night!

Can you please PM me your account or phone number? What type of internet do you have? (Cable, DSL, Sat) Do you have a seperate router and modem? Please PM me the information and I will help you trouble shoot further. Thank you!

Hi, I do understand how frustrating sling issues can be and I would be happy to assist you. Can you please check the receiver on the top right side of the DISH Anywhere page on your computer and is there a green dot in from of it? What browser are you using? Did you download the Sling Plug in...

This upgrade would be mailed to you as it does not require a technician. The mailed receiver upgrade is normally the K model but I am not able to guarantee it. The K model will require you to purchase an MT2 OTA module if you are interested in getting your locals via an Over the Air Antenna...

The Hopper will most likely increase the monthly bill so it is not uncommon to not want to do that. You can upgrade to a 722 receiver and purchase the sling adapter for $49.00. It will require a 24 month commitment & a $1.00 credit card authorization only but it will allow you to use the DISH...

The OP will need a sling box as the sling adapter is not compatiable with the ViP622 receiver. They will need the Sling App which will run $15.00. The Sling Box itself is up to you and what you are wanting out of the streaming process. http://www.slingbox.com/

Hi MJL Atlanta, I have sent you a PM, please let me know if you would like to review your account further. Thank you!

You can lease up to 6 tuners but you can purchase as many as you want.

Does this seem to happen often, that the receiver loses the internet connection? Let me know as I can try and assist you further if needed!

On the website, you need to go to My Account on the top right hand side and select My Account in the drop down. You can only reset the receiver if the internet connection is showing green.