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Just to update: I tried another online chat, and this time the CSR confirmed that this is not a valid offer or phone number. Not sure why the first CSR was so clueless. Thank goodness my instinct told me that this just didn't seem right. Of course, the guy called again last night, and when I...

To clarify, here is exactly what I asked the online CSR: "I just received a call from Dish Network Loyalty Rewards regarding a promotion for my account, to pay for 6 months upfront and receive 1 year of programming (i.e. 50% off). I just wanted to confirm that this was a legitimate offer. The...

I received a call today from someone claiming to be from the Dish Network Loyalty Deptartment. I asked directly if he worked for Dish Network, and he said yes. He offered to give me 50% off my bill for 1 year, if I paid in advance. In other words, pay for 6 months of service, and receive 1 year...

Is there really no way to get back our grandfathered International channels? I requested the Starz promotion, and the CSR didn't mention at all that I could possibly lose the channel I had. They just changed it on me, and when I later noticed and asked for it back, they said it couldn't be done. :(

Hi there! I used to be an active "lurker" on this forum some time back, until I got settled in with a package I was really happy with, thanks to all of you. Recently, my cable company called me with a fantastic triple play package (since Fios is now available in my area), and I couldn't...

Thanks for the tip! I first tried Customer Service Chat, and was rejected. I then tried the Tech Chat, and they came through for me! Sweet!