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    Hughesnet (Venezuela) HN7000 issue

    I started tweaking the POL just by watching the "stream error rate". I started around 4% and now it's bouncing between .04 and .09. So Greg I think your right on, that the problem is alignment. The other errors have stopped too. Greg
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    Hughesnet (Venezuela) HN7000 issue

    I did notice a pattern to the problems, not always at 12/24 hours, but there was enough of a pattern to it that I noticed! Thanks! Greg
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    Hughesnet (Venezuela) HN7000 issue

    Greg, Thanks again! I get it, but I'm not putting any of those products into the connector, on the threads between the male and female connector or any place else inside the connector. Those products I mention are only applied over the connectors once they're seated firmly. So the electrical...
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    Hughesnet (Venezuela) HN7000 issue

    Guys, The day before yesterday we had a strange new event. We had a big storm pass through and the signal faded out as it always does, and when the storm passed our RX went back up to acceptable levels but connectivity didn't return. We had a TX error number 17 (TX unable to obtain an available...
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    Hughesnet (Venezuela) HN7000 issue

    Greg, thanks so much! The process I had used was first the self-vulcanizing rubber tape, then the silicone over that just to provide a second layer, not the other way around. The self-vulcanizing tape seals the connection, the silicone is just a second line of defense. This time I'll just do the...
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    Hughesnet (Venezuela) HN7000 issue

    I just put some more pics of the antenna at Satellite Internet Problems | gregihnen.me Greg
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    Hughesnet (Venezuela) HN7000 issue

    Greg, Thanks! I really appreciate all the help! My understanding is that the BUC is just an upconverter which runs a certain IF, and what ever RF you send on the coax gets mixed with the IF and goes out the microwave port. But then again, the HN7000 modem has settings for about 20 different...
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    Hughesnet (Venezuela) HN7000 issue

    Today I tried putting some 2W Ku band BUCs in place of the Hughes BUC which is unmarked except for a CE number (the UL of the EU correct?). Anyway, they didn't work. So what kind of a Ku band BUC does Hughesnet use? An "extended" frequency range one? Thanks! Greg
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    Hughesnet (Venezuela) HN7000 issue

    Thanks! I don't think that's it. We've been having problems for along time and all throughout the day and night. We're on a satellite at 30W. We changed from Intelsat 903 to HispaSat Amazonas II if I remember correctly. I think that's our current satellite. We had better service on IntelSat...
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    Hughesnet (Venezuela) HN7000 issue

    Thanks! So know how do I read POL? I'm assuming that since this dish is a complete unit with ODU as a single package that I should be able to read the graduated marks on the ODU mounting bracket. I don't know whether I read the mark at the top (12 o'clock) or bottom (six o'clock) to get the...
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    Hughesnet (Venezuela) HN7000 issue

    Greg, Here's some more info. I decided to swap out the RF cables between the modem and the ODU. Initially I thought it was an improvement because our "stream error rate" went down. But performance wasn't any better. Voice calls still had problems with people on the other end not hearing us...
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    Hughesnet (Venezuela) HN7000 issue

    Greg, again, thanks so much! I can't tell you how much I appreciate your help! I rotate the TRIA for POL. When you say rotate the dish, I'm assuming you don't mean rotate it to set the azimuth. I'm assuming there's dishes where the entire dish rotates around it's center point without changing...
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    Hughesnet (Venezuela) HN7000 issue

    Again thanks so much! I really appreciate it! When I set the POL I used the recommended setting but couldn't even find the satellite in that position. I found the satellite with the POL about 90?out from what it should have been according to all sources. Attached is a screen shot of our...
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    Hughesnet (Venezuela) HN7000 issue

    Thank you so much. I would have replied right away but I was away for a few days. I really appreciate your help!!! Our normal blue sky signal strength peaks at 91 and it's often there or close. We're in the Amazon so we do get a lot of cloud cover and rain at times. But the issues we've been...
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    Hughesnet (Venezuela) HN7000 issue

    I'm having a problem with an HN7000. Many times a day we lose connectivity. The modem's status page shows it's status as being in the error state with a red status indication. The evt.csv log is showing what I believe to be errors. I'll post a section of the log below. The RX and TX status codes...
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