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:) UPDATE I just got off the phone with voom's corp. office and I can say that there are people at that level that do care, unfortunately it has gone beyond fixing for me. But for the next guy who needs help, and cant get it at the csr level, be persistent, and do what it takes to get to the...

:) UPDATE I just got off the phone with voom's corp. office and I can say that there are people at that level that do care, unfortunately it has gone beyond fixing for me. But for the next guy who needs help, and cant get it at the csr level, be persistent, and do what it takes to get to the...

I guess you are right, they bought the satelitte, and everything else that was worth anything, guess they figured the customer service, billing, and installation dept. were prob. not worth the headaches. So basically some of these rude, uncaring supervisors are going to find out why customer...

Yes thanks, I just sent him the info he needed. Thanks for the help

tyork According to voom they installed a amplified signal booster, but I only see a non powered switch. I tried to explain that to voom, but that is what the installer put in their notes, so I guess I cant see the work that they said they did.

Stan I guess it is safe to say that you don't have a clue. When a customer is treated like they do not matter, install is piss poor, and it takes a month, 4 visits, 3 missed visits, you can bet your ass it is time to let that boat sink. Your right cable is the safe bet, but an even safer bet is...

They Have Assets!!!!

I have trying to work out an issue with my Voom installation, and the fact that a month after the original installation I am still having problems with both sides of the install, the HD/Dig. and the locals (see thread in yahoogroups) I guess after a month of nothing but problems, missed...

Update Talked to csr, explained problems with locals and picking up channels 50+ miles away, and was told they have done everything that they can, and basically the we do not guarantee locals again. When I mentioned going back to D, I was told thats fine she can change my appointment to a...

The multi-switch is a vm-3400, and the locals antenna says it it a winsgard amplified. Hope this helps.

This may not be any help, but they said it was the standard antenna. About 3 foot long. Sorry if I am not much help.

It was the standard 3 room install, 18" dish(oval). The last update was when we hooked up with voom, unfortunatly I am not by the receiver to tell the version. My signal levels are reading 96-98 on the digital side, on the locals, anywhere from just under 80 to 84. by there meter on setup. I am...

Need help Bad I am a voom customer who has had nothing but problems trying to get my voom hooked up properly. I have had service out 4+ times, they have scheduled me for an upgrade dish, and a rotor., but they insist there is no problem. I am having problems with hd pixels and locals. I have...