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Also, Mexico City, Guadalajara, and Leon, all in Mexico. San Isidro in the Dominican Republic. And now, Las Vegas and Coeur D'Alene in the US (both of those are contractor sites, Teletech and SPI). I saw Alvin TX, on the list, it's been gone a while. Also no mention here of Hilliard, OH...

That's just Claude being Claude. :-) If he said something nice about Dish, I'd be pretty much shocked.

Claude, Claude, Claude....same old, same old. Nobody should be on hold that long with Dish. There have been a few remarkably high-volume times where the wait for an account specialist was about 5-7 minutes. Mostly when the Fox takedown happened, but rarely since then. But it can happen, and...

It was showing as a PPV special event. At least it was a couple of weeks ago. A young agent asked me about it, she had someone calling to order it, I just told her it's apparently a very popular British soap opera type show. She had used our show finder, and it appears some episodes showed up...

Oh, they're still doing it. :-) Had a guy I talked to back in 2014, ordered a lot of PPV pr0n, and then would call and harass agents into refunding it. Corporate noticed the refunds, put notes on the account to stop giving him credits. A few knuckeheads did anyway (not in the US), and...

Not just exclusive to Dish, prices have gone way up for every provider. There's a common denominator, and it's not Dish. I remember, think it was 1998 or 1999, I had Charter. I remember being pretty mad when my package went up to $40. I also remember the service would go out nearly every...

That 301 has until the end of May, give or take. He should have received a Dish postcard to call in about it. Depending on which arc, they'd ship a 311 (WA) or 211 (EA) at no cost, or obligation, outside of it being a leased receiver, and having to be returned if service is cancelled. No 24...

I think everybody has said it well here. I don't think Dish really advertises the AEP for new customers. The AT250 is $84.99. The 4 premiums (HBO/Max/Sho/Starz) are $47, and the cost for the AEP is $84.99+$47. No benefit in the AEP versus the AT250 plus the 4 premiums. It's generally not...

Pretty much. If a customer had a pair of 301s as receivers #1 and #2, they were paying $7/month for the additional receiver, and the recommended change has no receiver cost, but the $7/mo DVR fee, so it's a no cost change with extra features. Will give HD at TV1 and SD at TV2. I have...

For this migration, they're even allowing a change from the 301 to the 722 with no commitment. Only commitment would be if they stepped up to a Hopper. The recommended change, if the customer has two 301s, is a move to the 722.

The card is correct. Depending on where you are, if you call DIsh, they will ship you either a 311 or a 211. If you only have a single 301 on the account, it will likely not require any type of service call (unless they need to do an arc migration and change the sats you are aimed at)...

I'm still waiting to get paid to defend Dish off the clock. I sure am glad you alerted me to the ability to do so! Seriously, Mitch, you switched to another provider, right? Your money doesn't go to Dish, so why do you care? Did Charlie Ergen kill your goldfish or something? You seem...

Others have said, you'd swap the in/out (goes to where the receiver is) with the VHF/UHF (goes to where TV2 is) cables. Also, to clarify, if you ask Dish to do this, it's not $160. Dish will ask you to pay a custom work charge of $50 plus a regular tech visit ($0/$10/$95). A regular tech...

The CPI may be showing a negative inflation, but the costs to television providers (Dish, DTV, etc) have clearly gone up. All of the TV providers have seen their costs go up, and I feel pretty certain all have had price increases due to that. Chad, I think, has posted info about how much Dish...

It's a little better with the current system over the old DIU page. Was this in place before you left? It has a matrix with the existing receivers, and a column for non-Hopper and Hopper systems. The choices (at least on EA) are limited to 211,(no more 222 listed), 612, 622 (which of course...

There is absolutely no way, even through DIRT, to guarantee that the OP will get a 211k. The board has gone round and round on this, more than a few think I am wrong about this, and that's fine, but I'm telling folks, there simply is no way to specify what model of 211 a customer will receive...

A long time ago, like 2+ years ago, some of the customer offers required online redemption, and did require a 24 month agreement. When you would go online, there would be clear language that you were agreeing to a 24 month agreement in order to get a particular discount. Also, at one point...

I know that using chat has some benefits, as you don't have to fight through offshore accents, but pretty much all the chat agents are in those same offshore call centers, and are just as incompetent. When you call sales, or use chat agents, you are almost, with few exceptions, working with...

Ahh, thanks. One of the downsides to not having a Hopper at home. Yeah, I need to. But even then, I wouldn't have any more than 2 TVs connected, and honestly, I really only watch one. My 722 has done me pretty well....

Charlie had already said, well before the takedown was resolved, that Dish was prepared to pay more for Fox News, and the sticking point was adding other channels in the discussion. This somewhat confirms that Dish did exactly what it said it would do. I know you're totally obsessed, even as a...

When the Hopper first came out, and for a good while, there was no integration between the two Hoppers when at a Joey. I'll defer to those that actually have a Hopper system, but when they first started installing them in 2012, the Joeys were connected to a single Hopper. One or the other, not...

..and here, I didn't get a chance to get in my application to the Dish Defense League. I was going to do Charlie's Angels, but checking the mirror this morning, even I can't convince myself of that one. :-) These things usually get solved, that's what we tell customers. Have to feel sorry...

Still $10. I think I forgot to mention it...so few of them left active on accounts. I have seen more than a few sold to new customers starting up a prepay account, think they sell them super-cheap.

I am currently employed at Dish, and I have seen Chad post correct information on nearly every single subject. There are some minor business rules changes since he left, and I have noted that. Stuff like whether the current special is $5 off Cinemax, or half price. But when it comes to his...

And people told you there that the official position is no, you can't keep them, but some customers (thought good fortune, sneakiness, etc) have managed to keep them. Nobody can make the guarantee either way, and the guy that said yes told you as much. There's nothing there for you to crow how...