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I have this issue on a C31 mini genie. The HR34 genie works flawlessly.
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I have an HR34, and it works flawlessly. Look around this site and read more about the 34 vs 44 "issue".
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Have you asked for a free upgrade from Direct? You might be surprised.
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I have the Genie with one client, (mini genie). The mini has the same functionality as the genie, both on live and recorded TV.
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Tech has specifically told me they don't want the remotes returned.