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They credited my account - it was either lose a long-time customer in good standing OR credit my account for someone to fix the situation. And they didn't have to worry about liability in case something bad happens. I think it's actually a very good deal for D*. Once a customer like me...

The dish had drooped a bit - when the dish was installed following a roof replacement, the roofer (not DTV) did not include a support arm on the upper part of the mount. So even though I had a good signal when they first put it up there, gravity took over and the dish elevation was off. In...

Here's an update to this situation ... based on your recommendations, I ordered the SWM-15 LNB and hired a local professional installer to come out. He found that the dish had been improperly mounted, and added a support. Now it's not going anywhere!. He also put in the SWM-13 LNB and...

Latest update - after several calls with DirecTv, and another tech visit (I told the CSR it was a waste of time ... but she insisted and told me that the tech would leave a the LNB-13 for me to have installed if the tech wouldn't go on the roof, which, of course, he didn't have with him), I...

Latest update - after several calls with DirecTv, and another tech visit (I told the CSR it was a waste of time ... but she insisted and told me that the tech would leave a the LNB-13 for me to have installed if the tech wouldn't go on the roof, which, of course, he didn't have with him), I...

My roofer referred me to an independent contractor that does most of his work for Dish ... $100 to replace LNB and re-align dish. And he's insured. I'm going to see if I can get $130 in credits from DirecTV to cover this!

Would love to but no LOS from anywhere that is reachable without getting off the ladder ...

The CSR told me that now there is a record that they can't relocate the dish to get LOS ... And my signal strengths are in the high 70s - low 80s. And that's on a clear day. It could just be alignment, but I might as well get the new LNB if I'm paying someone to go up there...

I misspoke - I don't have a HD receiver - it's a Genie client. So I'm at 8. I agree. There was some issue with the installer who installed the Genie not having a SWM-16 with him (he had no problem going on the roof), and the next guy who came out with the SWM-16 wouldn't go on the roof, and...

I have a screwy setup - I have several lines going directly to receivers, but I also have some lines split. I've got a pre-SWiM and post-SWiM install, I guess.

I agree - about 2 years ago, I got the genie, and they had to disable one of my tuners. So I'm limited to 8 - one of the HDDVRs only uses one tuner.

I only have 1 line coming down from the LNB. I always thought it fed a SWiM system, but the last tech said that I just have a 1x8 splitter (I'm not sure how that differs from a SWiM, but that's another issue). The tech told me that if I had a SWiM, I would have 4 lines coming down. Maybe...

Thanks! I assume there is also an alignment issue. I recognize that there is a safety issue (I don't want anyone to get hurt just so that I can watch the NFL ticket) but they need some sort of procedures to deal with this - maybe have a team in each major city that is certified in going on...

I've been with DirecTV since 1999, and moved into my current house in 2005. I've got some large trees in the back yard, so I've always had my dish about 1/2 up my roof. I recently started getting a 771 error, and the guy came out and said that he wasn't allowed to go on the roof anymore, so...