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So sorry to hear of your troubles. I don't blame you a bit for being upset. You know, I was thinking about your situation today, and how if you were a customer in my area, how different things would be. The only thing I can come up with is that since you mentioned you live in the Bay area, I...

I know Ironwood's Pittsburgh office has several installers in the Morgantown area. I don't know who's in Findlay, OH.

"Staying local" ... "internet purchases" ... believe it or not I don't beam down from the "internet" every morning or hitchike in from some ghetto every morning to get to work. I do 95% of my installs within 15 miles of my home. Ironwood hires installers in communities where they need them. I...

Wait a second. Think about your own job. If you deal with the public whether a doctor, lawyer, mechanic, desk clerk, etc. and over the course of time, despite how hard you try and how professional you are sure to have a few customers who will complain! I know you realize that the few...