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Well, I received a service call on Wednesday, 7/14. The installer brought a new receiver and by the time he left, we had a SSQ of 88-93. We also trimmed a few tree branches that he said could've been in the way. Also, the new receiver has the new 6.00 software. The OTA scanning feature is...

Service Call So, I had a service call scheduled for 7/8, which I waited a week and a half for while my channels weren't coming in. I called the local installer on Wed., 7/7, to make sure everything was ok. He said he would have his guy call me in the morning to give me a better idea of when...

Yeah, I tried to repeak the dish the other night. Rather than adjusting it all at once, I first worked on the horizontal placement. I moved it left, then right and tightened it when I got the highest SSQ, 70. Then, I moved the vertical placement up and down and still couldn't get above 70. I...

FunkyBoss, Yeah, I'm only see three channels in my program guide, and all three come in fine. I'm hoping the new software does the trick. As for the satellite channels, I'm not sure yet what is wrong. Could I have tree branches in my LOS and still get a SSQ of 70? The installer didn't say...

I tried to repeak the dish last night. I adjusted both the horizontal and vertical placement and can't get a signal quality above 70. I'll try a few more things, but I might just have to wait for my service call next week for things to improve. Dang.

The cable from my antenna is old, but the installer said it was still really good. Since we do have a rotor, we have the antenna adjusted to a happy medium, where everything comes in. However, since we got Voom last Friday, I have not adjusted the antenna. I assume that until I'm mapped for...

I'm not exactly sure what type of antenna it is, but we've never had a problem receiving the analog channels. It's always performed well. I'm in Freeport, IL and get chanels from Rockford, IL and Madison, WI. According to the "What's on now"? feature on Voom's website, I should be able to get...

Adant installed our Voom setup last Friday, 6/26. So far, it doesn't work worth a crap. We're getting picture freezes and audio dropouts every couple of seconds, and that's if a channel comes in at all. Also, we're using a large OTA antenna on a 30' tower with a rotor. Using this antenna, we...

How do I find the satellite signal strength? My satellite signal quality has been around 70 since I got it.

I did some more checking. From what I've gathered, antennaweb.org needs to be updated. Before I got Voom, I got 10 analog stations. After going to the websites for each of these channels, I've learned that 8 of them have gone digital. All 8 of these (plus some others) are listed on Voom's...

Ok, then I'm only mapped for three. I'm going to do some checking, though. I'm pretty sure I have more than three digital stations within 50 miles of me.

According to Antenna Web, I should only be getting three, the three which I am currently getting. However, the Voom website says 11. Who's right? Also, how do I know if I'm mapped for all 11?

Actually, I'm using the same OTA antenna and rotor I've always had. Before we got Voom, we were able to get at least 10 analog stations. Now, we get 3 digital: ABC, NBC, and CBS.

Also, about my OTA channels...According to "What's on Now?" on Voom's website, I should be getting 11 channels. However, I'm only getting three. Is there anything I can do to get the rest of them?

Thanks for the tips, guys. I'll try to repeak the dish tonight. Hopefully, I can get a stronger signal and fix my audio/video problems.

Oops, I was afraid of that. It's mounted on a 4x4 wooden beam on the corner of our deck. I can't turn it. Any chance I could just get Voom to move Rainbow-1? That would be a heck of a lot easier. :D

How do you adjust the horizontal angle of the dish? I saw the bolt that tightens the vertical adjustment, but not the horizontal. I'm assuming I may need to adjust both. I wasn't home at the time of installation, so I'm not sure how how the installer peaked the dish, whether he used his meter...

You're right, Sean. I meant Satellite Signal Quality. It's usually around 70. Is there a way I can peak the dish myself? I hate to wait until the 8th to get this fixed. Thanks for the help.

We got an 18" dish (which he grounded) and one receiver with version 5.68 installed. He neglected to hook up the phone line (which we didn't want anyway) and hooked up the receiver via DVI and component cables. On my way home from work, I picked up a digital optical audio cable to hook up to...

I called Voom today and rescheduled my installation date, which was postponed from 6/8, to 6/23. Then, I called my local installer and let them know. They said they would receive confirmation of my appointment from Voom and call me back next Mon. or Tues. to confirm. As of today, they have...

cpdretired, My installation was scheduled with Adant Wireless for the 8th. Did they have any idea how long the wait for equipment would be? I'm over 100 miles away from Gurnee, so I fear I could be waiting a while. :(

I contacted Installs, Inc., and they said I needed to contact my local installer to get my installation date rescheduled. So, I called my local installer back, and they couldn't understand why Installs, Inc. told me to call them. Then, the local installer instructed me to call Voom, so I did...

Well, I called my local installer this morning. Apparently, they're experiencing an equipment shortage that is "a real nightmare." The guy I talked to, Bart, told me there was pretty much no way I could get Voom installed tomorrow, 6/8. So, since I need to reschedule, who do I contact? Do I...

A question about my install... We currently have a large rooftop antenna that, although quite old, still works well. Would the installer be able to use the existing coax and a diplexor? This might save me from paying to have another line fished through the house for the dish. Or, is this...

scottie_h, I called Installs, Inc. the day after I signed up for Voom. So, you should be safe by calling them today.