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You guys don't get the credits anymore? :\ Are you DTV or external?

TroubleshootingVerify all the connections at all of the H24 / HR24 and clients are snugly and securely fastened.Troubleshoot the DECA(s) (or appropriate lack thereof). H24s+ / HR24s+ have built-in DECAs. Connecting an external one causes network issues.If connected to broadband Internet...

Few? Free Genie + Free Clients (or HD boxes) up to 4 rooms, free premier package, free NFL ST, and 100 Credits for PPV is just over what I'd consider "few". Only slightly.

Stone. Cold.

Won't have any trouble using the RC65/x with the Genie, if you prefer it to the RC71. The only "downside" is that the receiver functions and tv functions will both be transmitted over IR, instead of Receiver over RF and TV over IR.

On HD receivers, it is. On SD receivers, it's gone.

Yeah, Columbia is closer to Biloxi/the Gulf than the area where the tornadoes hit. I think Pearl was the farthest south it went.

Yeah, it's pretty apparent there are members here who know more about it than the people who trained me originally lol. I think part of it comes from the ability to tinker and experiment with your own equipment and having the ability to learn more, whereas as part of the company its "Do X, then...

Should be able to.

Not common at all, sounds like the hardware is fritz'd.

I work at an outsourced call center, and I am responsible for a team of agents / csr's.

Is it working now?

Check your cables, make sure none of them have come loose or been damaged by children or pets or the like.Reset your receiver using the red button located next to your access card. Find your SWM ODU only Power Inserter (usually located connected to the coax in on the main receiver) and make sure...

This is technically against the Terms of Use, but (particularly during peak hours) no one is gonna care enough to escalate the info anyway.

Have you checked the 103 A-Band test channels to see if you get SFSS on 9508/9509? If it says "Correct HD Dish Set-Up" you're fine there. If you can't get to those channels, make sure your favorites list is set to "all channels".Also, make sure you don't have a B-Band converter pigtailed onto...

This is pretty much the essence of the situation. INSP no longer felt obligated to purchase airwaves, D*'s response was one of "well that's fine, but it means you won't be aired on these airwaves any longer".INSP then began the "DirecTV is dropping us" marketting as a bargaining tool. It didn't...

Retest your signal strength, change the 101 degree setting to the 103 a band and test again. Probably low signal strength

Hi, I'm Alondite. I'm 24 and am a DirecTV employee and I have been, at different stages in my career, a field technician as well as a CSR. I'm no longer on the phones but I'm still in the building.I recently discovered this website and thought that, maybe I could do some good (or learn a few...

I would swap out the H24's for Clients and leave the HR24 on the account for the extra tuners + Hard Drive capacity.

No upper limit to the number of receivers on a single account.Account Verification gets a little heads up from most agents if there's over 12 on a residential account.

Positively correct - $6.00 apiece for each additional TV to be mirrored.

Keep as many independent HD-DVR's on the account as you can. It will, in essence, provide you with-more active tuners at a time (this is a function that might not even come into play, but the option of recording 9 instead of 5 being present is better than being absent)-more overall recording...

This is correct. When you request an equipment replacement in the system, the order management system should automatically recognize your account as having the protection plan. It's not supposed to assess the fees when it does.When you called in, did the CSR need to transfer you to make the...