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They are not shipping any of the new eliptical (multi-feed) dishes yet. The 28" is slightly eliptical but in the wrong direction (taller than it is wide). I've got one of the 28" dishes - upgraded from my 18" due to rain fade...

Another tip - mark the current alignment either using two pieces of electrical tape or by slightly scratching the pole. That way if you accidentally throw it way off aim, you can get pretty close to where you started. The problem is that the installer used a meter to aim it. There are two...

You could probably have pushed it a bit - tell them either upgrade it or just come and deinstall. I doubt they would allow a deinstall to happen when they can retain you by upgrading the dish...

There is nothing experimental about installing a 30" dish, Voom has a lot of them out there. If you had gotten the new eliptical, that would have been experimental, at least for Voom.

If you complain to Voom they may upgrade you to a 28" dish - depends on the CSR. If they won't do it then contact Installers Inc. You may also benefit from repeaking done properly. One of the big problems is that installers peak the dish by using a signal strength meter at the dish. This may...

This installer is a moron and should not be allowed back. If he installed some cheapie used dish when he was authorized to buy a new dish, you can about bet that he charged Voom for a new one and just used a junk one he had. The second thing you mentioned in a later post about his comment...

They are simply "remapping" it to that channel. It really is a satellite channel...

The newest firmware revision changed the scale and if one STB has newer firmware than the other, then signal strength will differ quite a bit. Then you have variables such as cable length, STB sensitivity, etc. Are the receivers both running the .68 firmware? How different are the signal...

Nobody on this forum seems to know, though there is plenty of speculation.

The upgraded dish won't help with OTA, but take it anyway - you'll need it to avoid rain fade!

One reason that different people are reporting different results is that some installers have extra receivers from cancellations - and some busier installers are allowed to keep an inventory. The question we should be pondering is what caused the shortage. Presumably, Voom has had a fairly...

Depends on the CSR you talk to - if you call Voom. Yes they do dish upgrades, for a lot of people. They would lose a lot of customers if they didn't. Contact Installs Inc - they will get it done. To answer other questions - the dish I got yesterday is not the new oval dish - that one will...

I logged a service call with Voom about 4 weeks ago, asking for a 30" dish due to rain fade. First they said they would send a 24", then they said 30", and after several weeks of waiting I received a 28" dish today. Actually it is oblong - 28" tall and 24" wide - maybe this is what they call a...

That line about it being a commercial installation almost sounds like they are looking for a reason to charge you something for the install, over and above the money Voom already pays them. The Voom contract may state residential, so anything other than that would be on the customers nickel...

If you leave the receiver turned off overnight, it should get the latest firmware. Then the time will be correct and a number of problems fixed. The problems with your locals may well be fixed by insisting that they come back, run another line, and remove the diplexor. The grounding issue...

Anyone near Sioux Falls that can tell me who their installer was? I have install scheduled for 4/21/04...