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    So now that voOm looks like its going to survive what does it need to change?

    I second that, and it would be GREAT to have networks! However, I'll settle for keeping what we have for now and be thankful I can always find something in HD! The exclusives have improved tremendously in the past few months.....have you checked out HD NEWS lately? They're doing a very decent...
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    VOOM Customer Service Representatives

    I recently had a no-call, no-show service appointment, and when I called Voom to let them know, the CRS could NOT have been nicer! I was on hold forever while she waited to get in touch with Installs, Inc., but she kept checking back with me every few minutes, and did her absolute best to fix...
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    Customer Service & Install, Inc. Were Great!

    Obviously, Installs, Inc. is alive and well. I didn't mean to start any rumors! But that's exactly what I was told on the phone as an excuse for my no-call, no-show service call. Anyway, I got a really GREAT installer on Sunday, and he found multiple problems. He was with me all afternoon, and...
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    Customer Service & Install, Inc. Were Great!

    Here's an interesting tidbit.....I was scheduled for a service call yesterday between 8-12; picture break up or no signal most of the time. I called at 10:30 to confirm, and the csr told me everything was on. So I waited. At 5:15, I called to see what had happened. Very nice crs, but was on hold...
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    Some installers taking DVI cable from Voom box and selling on EBAY

    Just for laughs, let me tell you that my installer was going to hook up my stb with s-video! When I said we could not get HD that way, he had me "look" in the (opened) box, and said "oh, there IS a component video cable". He said sometimes there are none in the box. When I asked about the DVI...