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  1. dishcomm

    Should at&t sell DIRECT?

    My guess is if such a thing were to slide by the FCC, which based on track record, it wouldn't, the new company would sell off transponders or even birds. Plus, with the debt load, frequency spectrum acquired in the auctions would have to be sold in order to improve cash position. I think this...
  2. dishcomm

    DirecTV has crazy retention deals right now

    The end of net neutrality may bring this trend to a screeching halt. I will explain. I theorize that ISP's will alter the way they bill their customers.. Presently, ISP's bill their customers based on the speed of the connection chosen. Cell phone companies bill based on the amount of data...
  3. dishcomm

    DirecTV has crazy retention deals right now

    Ha ha..I remember reading a story about this woman who filed a lawsuit( of course) because Sprint cancelled her account. The reasoning for the "get lost" was that she complained too much. I like it. People that constantly carp and moan about every little thing that bothers them should not be...
  4. dishcomm

    snow question

    A water gun is the LAST thing you want to do...With the frigid temps, the water will simply freeze on contact, compounding your problem. I'm actually surprised you don;t have signal. The snow to water ratio with these extremely low temps is perhaps in the 15:1 or even 20:1 range,. the snow is...
  5. dishcomm

    Just had directv installed

    Yeah. That can cause sme raised eyebrows. Especially if one runs into a customer who thinks the X Files was reality TV.
  6. dishcomm

    I am beyond frustrated with directv!!!

    Just how it should be done....In fact that is the ONLY way....Anything else would have been WRONG and sh!tty looking.
  7. dishcomm

    I am beyond frustrated with directv!!!

    WORST customer service on the planet. I refuse to do business with them. Not even their wireless. Nope. AT&T can go pound sand
  8. dishcomm

    I am beyond frustrated with directv!!!

    Sad.....Obviously, costco is going to send the job along and it will be assigned to a fulfillment contractor. BOOM, right back in the same boat, this OP....
  9. dishcomm

    I am beyond frustrated with directv!!!

    Ok...here is the cynic in me....did you get the customer retention person's name and operator ID? Did you by any chance record the conversation? Did you write down notes to memorialize the conversation? I ask this because too often when these things go off the rails, many times the customer is...
  10. dishcomm

    I am beyond frustrated with directv!!!

    Yes, but how can you be certain Costco is actually sending in the form?
  11. dishcomm

    I am beyond frustrated with directv!!!

    Third party retailer....Whenever I hear/read those words, my spine began to turn to jell-o. I cannot begin to count how many times the customer uttered "well THEY said".....WHat was told to that person was outright LIES.... We had a major problem with one particular third party retailer. They...
  12. dishcomm

    I am beyond frustrated with directv!!!

    Aww come one Claude. Those numbers are light. You're quoting COST. The retailer or private tech is definitely going to take a markup... I'm not touching that for less than $250. if routing cable from one side of the building to the other, modifying the area of mount etc is involved, its a 3-4...
  13. dishcomm

    I am beyond frustrated with directv!!!

    Yep/....As a retailer, you can afford the risk of a non spec install. QA is not looking at retailer jobs. I used to work for a Dish fulfillment company They also had a DBA to do Directv retail. When I got on a Dish job at an apartment with a dilemma seen here, I would go through the procedure...
  14. dishcomm

    I am beyond frustrated with directv!!!

    The HOA person is telling you where THEY think the dish can be located. This is a far cry from what the tech is permitted to do. Remember, their job is always on the line. And no one worth their salt is going to jeopardize their source of income to do non spec work. Once that tech closes the...
  15. dishcomm

    I am beyond frustrated with directv!!!

    Yes....any material that can warp or crack is not permitted... Your best bet is to pay a local retailer to install your system. They do not follow many of the specs that the company techs and fulfillment techs MUST abide by
  16. dishcomm

    I am beyond frustrated with directv!!!

    What you see and what the rules we must follow are two different things. What you are seeing here is hack work. Most likely done by a local retailer or fly by night fulfillment contractor that will if assigned, ignore the service call for issues arising from this crap work. They would rather...
  17. dishcomm

    I am beyond frustrated with directv!!!

    My goodness....Not a single one of those is to spec. The neatest one, where the cables are hidden in the mast....The installer BENT the lower half of the mast foot in order to get his lag bolts into the lower part of the facia. There are masts that are installed at an angle( a huge rules no no)...
  18. dishcomm

    I am beyond frustrated with directv!!!

    Ok..12 years in the business,. NO WAY on that location. Why, you might ask....Because that is not a sturdy location. Plus, the mast foot would extend beyond the bottom of the outer layer of fascia. The part that butts up against the shingles. Below that, there is just 3/4" of material. I never...
  19. dishcomm

    DirecTV needs to have the McGreggor / Mayweather fight in 4K.

    You have your opinion. Others have theirs. Not to rain on your parade, but I think the fight is a farce. Two men, two entirely different fighting disciplines. Their career paths contested under different rules. Nope. They could offer it in 25K and I am not interested....But that is MY opinion...
  20. dishcomm

    DIRECTV Is Starting to Downplay Satellite in Favor of DIRECTV NOW

    Ok people. One more time.....Satellite cannot be replaced with streaming. Impossible. The reason is simple. The type of broadband service whether viz wire line or over the cell network will not be available for most of the country for years to come. The costs are staggering. Think about the...
  21. dishcomm

    service call cost increase

    One would think so. But upon receiving their union "book" the costs are the same.
  22. dishcomm

    service call cost increase

    AT&T has always had this odd practice of laying off workers while simultaneously hiring new workers.. I have a friend who just got laid off after 14 years with the company. he was non exempt so he was a member of the CWA. Lo and behold, he finds a job doing the same thing as an employee, but...
  23. dishcomm

    service call cost increase

    Labor costs at AT&T are significantly higher. Part of the cost is being passed along to the consumer. No brainer.
  24. dishcomm

    New Customer Problems

    all these headaches for two channels. Aye aye aye....
  25. dishcomm

    help setting up SWM system

    Use solid copper conductor cable instead of copper clad steel. Its more money but the signal travels better with less db loss.
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