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Any dish that transmits i.e. DW6000 needs to be installed by a certified pro. From http://www.directv.direcway.com/installation.html "One of the questions we always get is, “Am I going to need to install this dish myself?” Lucky for you, we’ve already got that covered! All you need to do is...

I'm not sure if by this post you are saying that you are trying to set up the dish yourself. I just wanted to make sure you are aware that it is an FCC violation for someone without direcway certification to attepmt to install it. Everyone uses the same satellites ad if you do something wrong...

Go to dishnetwork.com they have manuals so either you can scan for it or look up the code.

Are you sure it isn't the TV?