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It all depends if the record-flag was setup correctly. Sometimes, the flag says that a new show is a rerun. To prevent that from preventing you to record, set your DVR to record the show: 'On this channel this day on this time slot' Franzius

There is a flag that every Show carries that determines whether a customer can record it or not. That flag may not have been set to allow you to record. An other possibility is that the show that you attempted to record was a rerun and you specified that you wanted to record first-run show only.