After 3 years with Dish Network, I finally received a replacement VIP 622 Dual Tuner

Discussion in 'The DISH Forum' started by rshef, Feb 9, 2010.

  1. rshef

    rshef Thread Starter New Member

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    Over those 3 years, I've called Tech Support/Customer Service to complain about several issues. Each time, I was made to believe it was a known issue that could not be resolved with a new receiver. So, after years of problems, in addition to my claim that the receiver is dead, they finally sent me a replacement VIP 622 today. After installing it, everything works perfectly. No more issues. All along, I have been using a defective receiver.

    My point is, their tech support is a load of crap. I'm guessing their tech responders are instructed to never replace the equipment until it goes completely dead. Here were the major issues I experienced over the past 3 years:

    Issue 1) Closed Caption not working properly. Jumbled letters and at 5-10 seconds behind.
    Answer from Dish Network: This is a known issue and happens on all our receivers.
    Issue 2) Slingbox remote control not working with Dish Network.
    Answer from Dish Network: Not our fault. It is Slingbox's problem.
    Issue 3) VIP 622 re-boots once or twice per day by itself (not the scheduled update).
    Answer from Dish Network: This has been happening off and on with most receivers. Will have a software update soon to fix this.
    Issue 4) Info Window appears various times each time I turn on television.
    Answer from Dish Network rep visiting my home: This has been occurring since our last software update. We're working on it.

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  2. Bob Haller

    Bob Haller Supporting Founder Supporting Founder

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    Last nights tech chat mentioned the info pop up, and suggested changing the remote address, I suggest you watch a chat replay......
  3. rshef

    rshef Thread Starter New Member

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    I guess I'm not as versed in searching this forum as you are. Where would I go to see these archived chats?
  4. Frank Jr.

    Frank Jr. Beati pacifici 5:9 Supporting Founder

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    The replay of the Charlie Chats are on channel 101. Look through the Guide on your TV for a repeat. With that said all the problems you have experienced most of us have. I am glad a new receiver cured those issues for you. A CSR should have informed you about changing your remote address. There were issues with that info screen popping up for no reason but at least with my receivers it has been fixed with an update. You may want to visit the DishNetwork Technical Discussions Forum here and browse through those threads. Welcome to SatelliteGuys.US btw.:)
    Last edited: Feb 10, 2010
  5. Frank Jr.

    Frank Jr. Beati pacifici 5:9 Supporting Founder

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    One thing while you are still here I strongly recommend that you lock your receiver(s) with a pass code to prevent a neighbor from accidentally ordering PPV movies on your boxes with their remotes.
  6. rshef

    rshef Thread Starter New Member

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    Thanks. This is great!

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