Over those 3 years, I've called Tech Support/Customer Service to complain about several issues. Each time, I was made to believe it was a known issue that could not be resolved with a new receiver. So, after years of problems, in addition to my claim that the receiver is dead, they finally sent me a replacement VIP 622 today. After installing it, everything works perfectly. No more issues. All along, I have been using a defective receiver. My point is, their tech support is a load of crap. I'm guessing their tech responders are instructed to never replace the equipment until it goes completely dead. Here were the major issues I experienced over the past 3 years: Issue 1) Closed Caption not working properly. Jumbled letters and at 5-10 seconds behind. Answer from Dish Network: This is a known issue and happens on all our receivers. Issue 2) Slingbox remote control not working with Dish Network. Answer from Dish Network: Not our fault. It is Slingbox's problem. Issue 3) VIP 622 re-boots once or twice per day by itself (not the scheduled update). Answer from Dish Network: This has been happening off and on with most receivers. Will have a software update soon to fix this. Issue 4) Info Window appears various times each time I turn on television. Answer from Dish Network rep visiting my home: This has been occurring since our last software update. We're working on it.