Direct tv Error code ?

Discussion in 'The DIRECTV Forum' started by sportman13, Aug 2, 2013.

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  1. sportman13

    sportman13 Thread Starter Member

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    What dose error code 721 Example FS South gettiing it in HD in SD is says error code 721 other sports channels the same way what is this
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  2. Rey

    Rey @ your service Staff Member HERE TO HELP YOU!

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    it means you aren't subscribed to that channel. if you are then you need to call directv and have them resend an authorization to your receivers.
  3. Rey

    Rey @ your service Staff Member HERE TO HELP YOU!

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    here's a list of error codes :


    Error Code 711- Access Card not Active
    This is usually associated with a new access card. Tune to channel 377, and verify that the error code still appears?
    Solution 1: Contact DirecTV to have them reactivate the card onto your DirecTV account.

    Error Code 721- Service isn’t Authorized
    Solution 1: Contact DirecTV to have them resend service authorizations to your receiver.
    Solution 2: Contact DirecPath to have them resend service authorizations to your receiver.

    Error Code 722- Service Expired
    Solution 1: Contact DirecTV to have them resend service authorizations to your receiver.
    Solution 2: Contact DirecPath to have them resend service authorizations to your receiver.

    Error Code 724- Reciever ID Pairing not Received
    Solution 1: Contact DirecTV to have them resend service authorizations to your receiver.
    Solution 2: Contact DirecPath to have them resend service authorizations to your receiver.

    Error Code 726- Wrong or Missing Reciever ID Number
    Solution 1: Contact DirecTV to have them resend service authorizations to your receiver.

    Error Code 727- Program not Available in your Area
    Solution 1: Contact DirecTV to have them resend service authorizations to your receiver.

    Error Code 731- Access Card Full
    Solution 1: There is a DirecTV issue related to the VOD or Pay Per View item you ordered. Please contact DirecTV.

    Error Code 733- IPPV Purchase Limit Reached
    Solution 1: There are unrecovered Pay Per View charges on your DirecTV Account. Please contact DirecTV to resolve those charges.

    Error Code 734- Unable to Order IPPV
    Solution 1: Contact DirecTV to have them resend programming to your receiver.
    Solution 2: Contact DirecPath to have them resend programming to your receiver.

    Error code 736- Disabled Due to no Callbacks
    Solution 1: There are unrecovered Pay Per View charges on your DirecTV Account. Please contact DirecTV to resolve those charges.

    Error Codes 741/742/743- PPV Data was Missing
    Solution 1: There is a DirecTV issue related to the VOD or Pay Per View item you ordered. Please contact DirecTV.

    Error Code 744- Loss of Programming
    Solution 1: Reset the receiver by pressing the red reset button (located behind the door on the front of the receiver).

    Error Code 746- Possible Data Corruption
    Solution 1: Reset the receiver by pressing the red reset button (located behind the door on the front of the receiver).
    Solution 2: Remove the access card from the receiver (white card inserted next to the reset button). Reset the receiver by pressing the red reset button, then reinsert the access card.

    Error Code 747- Unable to Complete
    User was attempting to order PPV when this error appeared or if they were attempting to use the auto-tune feature?
    Solution 1: If ordering PPV, customer should contact DirecTV customer care.
    Solution 2: If using auto tune, Reset the receiver by pressing the red reset button (located behind the door on the front of the receiver).

    Error Code 750- Service Not Active
    Solution 1: Reset the receiver using the red button (located on the behind the door on the front of the receiver).

    Error Code 761- Insert your Card or MRR Service
    Solution 1: Remove and Reinsert access card.
    Solution 2: Remove the access card and reset the receiver using the red button (located on the behind the door on the front of the receiver). Reinsert the access card.

    Error Code 762- Insert Valid Card or MRR Service
    Solution 1: Remove and Reinsert access card.
    Solution 2: Remove the access card and reset the receiver using the red button (located on the behind the door on the front of the receiver). Reinsert the access card.

    Error Code 763- Access Card Expired
    Solution 1: Contact DirecTV to have them resend service authorizations to your reciever.
    Solution 2: Contact DirecTV or DirecPath to get service reactivated.

    Error Code 772- Acquiring Guide/Data
    Solution 1: Reset the receiver using the red button (located on the behind the door on the front of the receiver).

    Error Codes 777/780/781- DOD PPV
    Solution 1: If Receiver is networked via Ethernet port, please follow these:
    Error code 777- see Error code 733 process map
    Error code 780- see Error code 731 process map
    Error code 781- see Error code 732 process map
  4. sportman13

    sportman13 Thread Starter Member

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    Rey Tune to channel 377, getting the channel on FS South gettiing it in HD in SD not getting it is says error code 721 other sports channels the same way what is this
  5. Rey

    Rey @ your service Staff Member HERE TO HELP YOU!

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    are you paying for those channels? for sure sportman1? if you are then you need to call directv or send a refresh signal by logging into your directv account.
  6. sportman13

    sportman13 Thread Starter Member

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    Rey yes paying I have the dvrhd 34 Genie is it a good unit ?
  7. Rey

    Rey @ your service Staff Member HERE TO HELP YOU!

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    yes it's fine. we can't help you any further sportman1. feel free to reset the HR34 but if that doesn't do it, and it probably won't, then you have to call directv. unless someone else has any other ideas i got nothing else. sorry.
  8. sportman13

    sportman13 Thread Starter Member

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    Rey thanks I heard dvrhd34 Genie will have a software update What is the new Genie FW (x725) update ?
  9. Jimbo

    Jimbo NW Ohio - Buckeye Country Pub Member / Supporter

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    Rey,
    This is the type of info we should have a Sticky made for.
    If we had a Sticky, we could add all the different tips and tricks all in one place.
  10. sportman13

    sportman13 Thread Starter Member

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    Rey thanks heard dvrhd34 Genie will have a software update What is the new Genie FW (x725) update ?
  11. jcrandall

    jcrandall Proud Staff Member Staff Member HERE TO HELP YOU!

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    725 update added HD TV apps (press right arrow button) and remove OTA scanning, now only showing OTA channels that are in DirecTVs database.
  12. twizt3dkitty

    twizt3dkitty Active SatelliteGuys Member

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    725 is NOT nationally available to all 34s just yet. Its on all 44s, but only certain markets are pulling 725 on 34s. Just FYI.
  13. sportman13

    sportman13 Thread Starter Member

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    twizt3dkitty someone said the new Genie FW (x725) update apparently takes care of the pop up annoying message ?
  14. sportman13

    sportman13 Thread Starter Member

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    someone said the new Genie FW (x725) update apparently takes care of the pop up annoying message ?
  15. Rey

    Rey @ your service Staff Member HERE TO HELP YOU!

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    sportman1 what pop up? if you're referring to message 721 we already gave you an answer. if not then what is the pop up?
  16. sportman13

    sportman13 Thread Starter Member

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    Rey
    someone said the new Genie FW (x725) update apparently takes care of the pop up annoying message Direct tv tivo dvrhd34 "To record episode press R on your remote control" annoying pop up ?
  17. RandallA

    RandallA Supporting Founder Supporting Founder

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    I think you're right because I haven't seen that annoying pop up again. Thank you Directv for fixing this.
  18. Rey

    Rey @ your service Staff Member HERE TO HELP YOU!

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    i see. someone else will have to help you with that.

    edit: randall just gave you the answer sportman1 :)
  19. sportman13

    sportman13 Thread Starter Member

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    Rey I have to call Direct tv about error code issue should I tell em to do the Genie FW (x725) update ?
  20. Rey

    Rey @ your service Staff Member HERE TO HELP YOU!

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    no don't do that. you will get that update when is your turn. remember the updates are by waves and you will eventually get it.
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