Direct tv receiver and remote problem.

Discussion in 'DIRECTV Support Forum' started by glow61, Nov 18, 2008.

  1. glow61

    glow61 Thread Starter New Member

    Joined:
    Nov 18, 2008
    Posts:
    6
    Likes Received:
    0
    We just got a new R15 300 receiver(the 1st one was bad),the problem is this: when you select #'s on remote, it doubles up, say you hit 2, before you can do anything else there are already three 2's on the screen. Sometimes it doesn't even take the command you are giving. We called DTV and quibbled for over an hour and they finally sent us a new remote(RC64) but it does the same thing. I am thinking the problem is the receiver, as we have another remote borrowed and it does same thing. Does anyone have this problem, or can you help out?
     
    #1
  2. jdspencer

    jdspencer SatelliteGuys Family

    Joined:
    Oct 22, 2004
    Posts:
    4,032
    Likes Received:
    5
    This could be a case of IR interference. Remove any other remotes from the room and see what happens. Another check is to use the remote up close to the unit and see if the problem remains.
     
    #2
  3. glow61

    glow61 Thread Starter New Member

    Joined:
    Nov 18, 2008
    Posts:
    6
    Likes Received:
    0
    I am only using one remote. Doesn't help up close. What do you mean by IR interference?
     
    #3
  4. Hemi 6.1

    Hemi 6.1 On Vacation

    Joined:
    May 3, 2007
    Posts:
    12,070
    Likes Received:
    0
    Sometimes that happends to me ,but mostly because its not very responsive and I end up getting inpatient and keep hitting the button. Most likly a receiver issue. The R16 are slow to respond. Maybe yours is just worse then most. Call D* and have a tech look at it.
     
    #4
  5. jdspencer

    jdspencer SatelliteGuys Family

    Joined:
    Oct 22, 2004
    Posts:
    4,032
    Likes Received:
    5
    IR interference is when an outside IR source interferes with the operation of the remote. Another remote, used by another device, with a stuck button can cause this. With interference, pressing a button such as '2', is received by the receiver, but the interference keeps the receiver from seeing that the remote IR signal has been removed and such just repeats. When you try up close, your body can block the outside source and then it would work.
     
    #5
        
VigLink badge
Sucuri