Dish Network vacation mode? does it ever expire?

Discussion in 'The DISH Forum' started by mattb, Aug 25, 2004.

  1. mattb

    mattb Thread Starter Supporting Founder Supporting Founder

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    I try to logon via their website:
    " Your DISH Network account is currently inactive. Your account information is not available online."

    I was paying 5.30 a month to "hold" my account since Dec of 02.
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    Reigster at SatelliteGuys
  2. Iceberg

    Iceberg We're here....RUN!!!! Supporting Founder

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    can I ask why you have had it in vacation mode for that long?

    Its $25 reconnect fee...much cheaper than when you have it on hold with 20 months :)
  3. mattb

    mattb Thread Starter Supporting Founder Supporting Founder

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    I love charle?? LOL

    Yeah I am aware of it. What happened is my grandad died suddly after I got dish and I moved to a apt that I couldnt get a good view of the south but was still under contract so yes Charlie got a few months of service out of me without me using it, anyways, I then put it in vacation mode in plans to move and finally moved this june but I havent got around to buying the stuff to put up the dish again (I have a 1 floor place now and a patio so its easy to set up E* but just havent had the chance)
  4. Jonk1988

    Jonk1988 New Member

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    I'm surprised they even let you put it on hold if you're under a contract. Which contract?, DHP, or Free Dish?
  5. mattb

    mattb Thread Starter Supporting Founder Supporting Founder

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    The contract ended then I put it on hold, sorry I wasnt clearer :)
  6. tuffnuts

    tuffnuts Member

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    if dish network noticed that you are on hold for more than several month's, 99% of the time they will disconnect your account automatically. even if you have no programming, your acct would still be active even if on hold. since there probably werent any billing statements generated due to them shutting the services off, thats probably why its says no billing information available.
  7. kvhollis

    kvhollis Supporting Founder Supporting Founder

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    I remodeled our house last year and had our account on hold for that time due to a recommendation from customer "Service". When I called them back again to turn everything back on they totally did the opposite of what the CSR said would happen (not having to pay lots of $$ when I started back up).

    I tried explaining the situation to the CSR to no avail. Then I demanded to talk to their manager. Same story. I was one pissed off customer at that point and had I not just purchased a 721 for a hefty fee I probably would have left.

    I emailed CEO and had a response pretty quick. I wasn't at home when they called (forgot to tell my wife about it too so she was in the dark) and the rep said he would call back later which he did. Took a ton of those $5 per month charges off my account and admitted the CSR was wrong to recommend that to me for that amount of time. Boy was I impressed!
  8. GaryPen

    GaryPen Rich or poor, it's good to have money. Supporting Founder

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    FYI: They take previous customers back under the same DHA plan that new subs get. No $25 re-connect fee either.

    Or, you can get DirecTV with their 3-room free deal (or add a few bucks for a DirecTivo)

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