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Frustrated Hopper/Joey problems. Known issue UNUSABLE

Discussion in 'The Hopper Zone' started by Barry Erick, Feb 16, 2013.

  1. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    The unlinking problem with my two Joeys makes it impossible to watch anything on the Joeys. Every 5 minutes something goes blank, or message 1303. Seems DISH could send the common things to try: A new SOlO NODE, A HOPPER. One Joey. SOMETHING. Even new software that some others have had for more than a week. The OTA module has a early implimtation of the ATSC standard as the ATSC standard addressed multipate 5 years ago and this module is very poor in multipath rejection. My 5 yr old HDTV handles all OTA fine. Take the very same cable and plug it into the OTA Module and pixelation galore. Plug it into any of my other 3 HDTV's and they work fine. One being a STB. Almost ready to jump ship even with my (2 year - time served) being early in that number. If the hopper by itself didn't work, I would be gone. As it is I wonder if there is a class action going on.
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  2. lucky86

    lucky86 SatelliteGuys Family Pub Member / Supporter

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    Did you swap joeys or are they both doing that now? Nothing has been replaced yet?
  3. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    Both are doing it. And I did sap them. They are back in orig positions, now, though and the linking is worse every day. The current joey position in my office is stuck on 1303 for over 20 minutes.
  4. lucky86

    lucky86 SatelliteGuys Family Pub Member / Supporter

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    I would replace the hopper and have a tech check all the cabling, that is a big problem.
  5. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    One thing is weird. While the linking message 1303 is up, I can change channels and for sirius, listen to my hearts content. For other dish channels, the message is in the middle of the screen. It is saying it can't link but it obviously has a link over MOCA or it would not be able to do these things. Sounds like a conditional statement is answering false when it shoudl not. Software for sure.
  6. lucky86

    lucky86 SatelliteGuys Family Pub Member / Supporter

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    I have an HWS with s303 and no issues like that. It may be software but because no one else is reporting this type of an issue on the same sw label, it sounds like something specific to your installation. Since they are linking over moca, maybe there is an issue with the cabling and that path .
  7. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    My sw is s334 on Hopper and S282 on both joeys. I wish they listed when I received them.I see S337 is currently going out to the Hoppers.
  8. navychop

    navychop Member of the Month - July 2014! Pub Member / Supporter

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    No, they've paused the rollout.
  9. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    I did the install power cycle again, with a twist.. Left everything unplugged for over an hour. Disconnected Moca in to Hopper and Joeys. Powered up and connected Hopper. Let it come up. Once up for 10 minutes, I went to one Joey with the Whole House display on the Hopper and connected the Joey. Came back to hopper and all of a suddend, first Joey Linked. Went to second Joey and connected it. By time I got into the hopper, both Joey's were linked. It's been 35 minutes and they are still linked. Keeping a check.
  10. lucky86

    lucky86 SatelliteGuys Family Pub Member / Supporter

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    Press menu 2x and next to the SW version it shows the date/time when the update was taken by your receiver. Its actually S234 and S237. I wonder how long your Joeys will stay linked this time.
  11. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    Started linking messages again. 12/18/2012 9:40am waaaayyyyy before the link problem on the hopper. That was my install date.
  12. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    Dish software has contacted me to fix the problem with hardware. This is the 7th day sonce DIRT told me it was a known issue and not hardware. I questioned that since it happened all of a sudden after a power failure.
  13. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    Bew hopper shipped today. Hopefully that fixes the joey problem. They gave me 5 coupons for ppv for my trouble,
  14. lucky86

    lucky86 SatelliteGuys Family Pub Member / Supporter

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    Glad it was taken care of for you.
  15. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    As soon as the tracking number came, 2 things happened: 1) The joeys have worked for 2 hours. A first. 2) Caller ID, phone interface stopped working and I can't get the tests to validate the phone line, which worked as late as 4 hours ago.
  16. lucky86

    lucky86 SatelliteGuys Family Pub Member / Supporter

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    Still the same software version?
  17. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    First thing I checked was SW nuber and date (just incase the same software was corrupt and they resent it). Still working this morning. Broadband is OK (that had gone out, too or just had one ok), Phone Line is bad (new, had worked an hour before) and links are solid. We use the Caller ID all the time, so hopefully that works on the new one. I know whent they sent me a replacement 722, the phone line failed on the new unit, but tv2 worked. I was told they do not replace receivers if the caller ID is the only problem.
  18. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    I did a backup before this happened. I wonder if they could have triggered a restore? I know some items I renamed during the failure are still as I changed them, so I rather doubt a restore was done.
  19. lucky86

    lucky86 SatelliteGuys Family Pub Member / Supporter

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    Did you get your new receiver and do you have it set up and is the same issue happening? Or are you still talking about your old receiver?
  20. Barry Erick

    Barry Erick Thread Starter Active SatelliteGuys Member

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    Talking about my old receiver as the new one has not arrived (UPS Stopped delivery because it snowed 1" here, yesterday.

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