HR23-700 Won't Power UP

Discussion in 'DIRECTV Support Forum' started by pwp818, Mar 18, 2012.

  1. pwp818

    pwp818 Thread Starter New Member

    Joined:
    Mar 24, 2009
    Posts:
    9
    Likes Received:
    0
    I confirmed that that my HR23-700 DVR is getting power from the wall. However, there is no standby light and it won't turn on. I believe the fuse is blown. Since I don't have maintenance service with DirecTV (and I don't want to lose the programs on the hard drive if they were to replace the DVR), I'd like to try replacing the fuse. However, while the board supporting the the power input jack has a notice on it regarding the fuse, I can't identify the fuse. It must not look like any fuse I'm used to seeing. Please help.
     
    #1
  2. Hutch1814

    Hutch1814 SatelliteGuys Family

    Joined:
    Jun 18, 2011
    Posts:
    2,220
    Likes Received:
    11
    I wouldn't open it up. By doing so you may end up buying the receiver out right. I would eat the lost recordings and have Directv swap the receiver. They'll offer you the protection plan and waive the $49 fee. Been seeing it a lot lately
     
    #2
  3. ClemSole

    ClemSole Well-Known SatelliteGuys Member

    Joined:
    Dec 16, 2004
    Posts:
    343
    Likes Received:
    0
    The unit is leased and to replace it will cost you only $20.00 for shiping. The so called protection plan is not worth the cost. If you break the seal on the back it will cost you around $500.00.
     
    #3
  4. raoul5788

    raoul5788 Studebaker driver
    Staff Member HERE TO HELP YOU!

    Joined:
    Dec 28, 2004
    Posts:
    17,682
    Likes Received:
    331
    You might try calling Directv and explaining your situation. They may give you their blessings to open it up and try to fix it. If they do, make sure to get conformation in writing, like by email. If not, like ClemSole said, it will cost at most $20, the shipping to replace it. They may not charge you the shipping if you ask. Also, make sure they don't extend or renew your commitment if they replace the dvr.
     
    #4
  5. OSD771

    OSD771 Active SatelliteGuys Member

    Joined:
    Feb 27, 2012
    Posts:
    256
    Likes Received:
    0
    Get a replacement, they will send you a refurbished one for 19.95, if you ask nicely maybe they will credit it.

    The refurbished receiver has a 30 day warranty, they will most likely send you a different model.

    Equipment replacements never extend contracts, only an upgrade will do that.
     
    #5
  6. OSD771

    OSD771 Active SatelliteGuys Member

    Joined:
    Feb 27, 2012
    Posts:
    256
    Likes Received:
    0
    PS- the 19.95 is the FedEx 2 day shipping charge. The equipment is no cost because it's leased.
     
    #6
        
VigLink badge
Sucuri