I was a happy subscriber to VOOM for the 3 months I had it before they went under. I reluctantly switched back to Charter Digital cable after VOOM's demise and have been fairly happy with them, even though their HDTV content was limited to HDnet, HDnet Movies, ESPN HD, and ABC HD. I was happy until my package (that was guaranteed until January '06) increased over 20% this past month.
I decided to make the switch to Dish, especially with the added HDTV content they added February 1st. I called and placed my order on Friday, Feb 3rd and talked to a very friendly, knowledgeable CSR and am scheduled for installation of the Silver package, along with a second receiver for my bedroom on Feb 28th. I thought everything was set until today.
I got an e-mail confirmation that my installation was set for Feb 28th but it didn't mention anything about programming other than Dish Home Protection Plan, Fox Sports Detroit and STARZ super pak (free for 3 months). Equipment listed is Dish 311 Standard receiver and promotion only says 18 MONTH COMMITMENT and DIGITAL HOME ADVANTAGE (DIRECT).
I called the number listed in the e-mail and kept getting disconnected. (Very irritating) So I called main number and finally got thru to a CSR. She assured me that I was in for the Silver package, a receiver with MPEG-4 capability, along with another standard receiver. I still have an uneasy feeling though.
As I look at the website now it looks to me that the only way to get a receiver for both HDTV and a second for standard is by getting the ViP622 receiver. I really didn't want to pay the $299 fee along with the monthly fee for the DVR which I really don't want/need. Is this possibly what is messing up this order? Or should I wait and see what the installer brings on the 28th? Any suggestions?
I decided to make the switch to Dish, especially with the added HDTV content they added February 1st. I called and placed my order on Friday, Feb 3rd and talked to a very friendly, knowledgeable CSR and am scheduled for installation of the Silver package, along with a second receiver for my bedroom on Feb 28th. I thought everything was set until today.
I got an e-mail confirmation that my installation was set for Feb 28th but it didn't mention anything about programming other than Dish Home Protection Plan, Fox Sports Detroit and STARZ super pak (free for 3 months). Equipment listed is Dish 311 Standard receiver and promotion only says 18 MONTH COMMITMENT and DIGITAL HOME ADVANTAGE (DIRECT).
I called the number listed in the e-mail and kept getting disconnected. (Very irritating) So I called main number and finally got thru to a CSR. She assured me that I was in for the Silver package, a receiver with MPEG-4 capability, along with another standard receiver. I still have an uneasy feeling though.
As I look at the website now it looks to me that the only way to get a receiver for both HDTV and a second for standard is by getting the ViP622 receiver. I really didn't want to pay the $299 fee along with the monthly fee for the DVR which I really don't want/need. Is this possibly what is messing up this order? Or should I wait and see what the installer brings on the 28th? Any suggestions?