T-Mobile News and Discussion Thread

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T-Mobile Nexus 6 Marshmallow update approved, rollout commencing 'soon'

http://www.androidcentral.com/t-mobile-nexus-6-marshmallow-update-approved-rollout-commencing-soon

T-Mobile's Des Smith shared on Twitter that the Marshmallow update for the Nexus 6 has been approved, and that it will be rolled out shortly.

Great News! The @TMobile #Nexus6 Marshmallow SW MRA58X has been approved & should start rolling out soon! pic.twitter.com/oiyZ5mO9MC

— Des (@askdes) November 20, 2015
T-Mobile was slated to roll the update out sometime in October, but discovered a major bug that halted the process. That said, the update should roll out to the handsets very shortly.

Source: Twitter (Des); Via: TmoNews
 
T-Mobile Offering Sprint Users $200 Per Line to Switch

http://www.dslreports.com/shownews/TMobile-Offering-Sprint-Users-200-Per-Line-to-Switch-135738

T-Mobile is promising Sprint customers $200 if they switch to T-Mobile. According to a new promotion announced today, switching any Sprint number (including postpaid, prepaid, Boost and Virgin Mobile) to T-Mobile will result in users getting a $200 credit on your bill. That's per line, so a family of five would net a $1,000 credit, and a business with ten employees would see a $2,000 credit.

“I cannot think of any wireless customers in more desperate need of some holiday cheer than those Sprint customers still hanging on over there," taunted T-Mobile CEO John Legere. "Those poor people have put up with the nation’s slowest and smallest LTE network, and their carrier throwing out a deal-of-the-month for everyone except them."


T-Mobile has been rather busy over the last month or so.

The company recently unveiled Binge On, a (not uncontroversial) service that exempts video streaming from usage caps (though streams are "optimized" and 480p). The company also this week unveiled a promo delivering three months of unlimited data to all of the company's Simple Choice customers. All of the promotions have T-Mobile investors nervous, with the company's stock dropping 3% at one point today.

Still, the promotions are paying long-term dividends in the form of more quarterly postpaid subscriber additions than any other major carrier, something T-Mobile hopes will eventually lead them down the path to profitability.

»twitter.com/JohnLegere/s ··· 48502017
 
T-Mobile offering $200 off 128GB iPhones to entice AT&T customers to switch

http://www.neowin.net/news/t-mobile-offering-200-off-128gb-iphones-to-entice-att-customers-to-switch

T-Mobile is slowly unveiling its holiday offers and this time it has targeted AT&T customers, to whom it is offering a $200 discount on 128GB iPhones if they decide to switch.

The self-proclaimed 'Un-carrier' recently announced affordable high-volume data plans and unlimited video streaming. and now it is trying to lure customers from other services with its holiday offers. So far T-Mobile has announced three months of unlimited LTE data for its customers and a $200 credit for those switching from Sprint, as part of its Un-carrier Unwrapped campaign. Now, to take on the biggest network in the US, the company has chosen to give a big discount on the "world's most famous smartphone" in addition to offers on various accessories and wearables.

Customers who decide to switch from AT&T can purchase a 128GB iPhone for the price of a 16GB one, which translates to a $200 discount. Accessories such as Bluetooth speakers from UE and JBL, headphones, and fitness trackers from Fitbit are some of the other things that will also be offered at a discount in T-Mobile stores for the switchers.

T-Mobile's outspoken CEO, John Legere, took a jab at AT&T's hidden costs and conditions while explaining that there's no catch involved in the offer. He said:

I can already hear AT&T customers asking ‘What’s the catch?’ And I don’t blame them—because with AT&T there’s always a catch. But that’s not us. And this is our way of showing long-suffering AT&T customers exactly how the Un-carrier gives you more without asking more from you.

The iPhone deal for AT&T customers kicks off today and will last until December 13th, while the offer for Sprint customers is ending on the 6th of December.

Source: Business Wire via Engadget | Image via T-Mobile
 
Android 6.0.1 might enable LTE band 12 for Nexus 5X and 6P on T-Mobile

http://www.phonearena.com/news/Andr...nd-12-for-Nexus-5X-and-6P-on-T-Mobile_id76462

One unfortunate omission in functionality with the new Nexus 5X and Nexus 6P has been the lack of support for band 12 LTE on T-Mobile, although Google has been saying since before the devices were first released that it was working on adding support. It hasn't been confirmed, but some users are reporting that the Android 6.0.1 update is enabling that support.
The Android 6.0.1 just started rolling out earlier today, so there aren't a lot of people who have the software yet, and even fewer who would be looking at the band connections for their LTE signal. But, there have been a few people to post in the XDA forums with screenshots showing band 12 LTE support on both the Nexus 5X and 6P after the new update.
T-Mobile has been pretty strict about unlocked phones being properly certified for band 12 LTE, because it says it would cause troubles with emergency calls if devices can't connect. Apparently, the problem is that without band 12 service, a device might not fall back to roaming as it should, and would be unable to make 911 calls, which is required by the FCC. From a user standpoint, band 12 LTE would also mean VoLTE support for the Nexus devices.
source: Reddit & XDA via Android Police
 
New York Attorney General investigating T-Mobile for false advertising

http://www.phonearena.com/news/New-...gating-T-Mobile-for-false-advertising_id76465

Is a 24-month equipment installment plan actually a two-year contract in disguise? The New York Attorney General's office will have to figure this out as it has started investigating claims that T-Mobile has been engaging in false advertising. A consumer organization called Change To Win says that 91% of T-Mobile customers are actually stuck with two-year loans, paying monthly for new phones.

T-Mobile was the first of the major carriers to do away with subsidized handsets, which use to lock customers into a two-year service contract. The equipment installment plans used by T-Mobile to replace subsidized phones soon became available from other major carriers, with customers making monthly payments over 24 months.

According to USA Today, a letter complaining that T-Mobile uses "deceptive marketing and abusive debt collection practices" has been forwarded to the Consumer Financial Protection Bureau. The agency is responsible for the oversight of financial products for consumers. The letter complains that T-Mobile customers who stop paying before the 24-month EIP has ended, could find themselves in debt collection "with little or no notice."

"We ask T-Mobile to reform its own practices by no longer using the misleading language around no contracts. We ask that it stop claiming that it pays customers' early termination fees."-Nell Geiser, research director, Change to Win

The latest fad in the industry is leasing, which T-Mobile uses for its JUMP on Demand. By offering subscribers the opportunity to lease a new phone for 18 months, operators like T-Mobile can offer customers the opportunity to use a popular handset, and upgrade it up to three times a year. Once you find a phone you want to keep, you have to pay T-Mobile the remaining balance left on the retail purchase price of the device.

We are pretty sure that outspoken T-Mobile CEO John Legere is going to be commenting on this news later today. Stay tuned.

Thanks for the tip!

source: USAToday
 
Samsung Pay gains support for T-Money and Cashbee transportation payment services in Japan

http://www.androidcentral.com/samsu...cashbee-transportation-payment-services-japan

Samsung has announced that Samsung Pay will now work with T-Money and Cashbee transportation payment methods in Japan. The new service, which is called Samsung Pay Transportation Card Service, lets you use various transportation payment methods in one spot. All you'll need to do to use the service is register the cards within the Samsung Pay application and then begin making payments for their trips.

Customers with pre-registered transportation cards will be granted immediate use by simply activating the import function. Once registered, the Samsung Pay Transportation Card can be used for all methods of transportation, including buses, metro, and taxis without the hassle of using different transportation applications or cards.

The service went live in Japan on December 8, and both T-Money and Cashbee will be offering promotions that include cashback and recharge fee waivers to celebrate the launch.
 
T-Mobile's handset insurance rates will change on March 1st

http://www.phonearena.com/news/T-Mobiles-handset-insurance-rates-will-change-on-March-1st_id77036

Assurant, the insurance company that T-Mobile uses for its subscribers who want to protect a new handset purchase, is going to be changing its rates next year. The changes, which take effect on March 1st, lower rates for cheaper devices while raising them for more expensive smartphones. JUMP! with Premium Handset Protection insurance or Premium Handset Protection with Lookout Mobile Security, starts now at $10 per month for Tier 1,2 and 3 phones. Starting March 1st, the monthly premiums for those models drops to $9.

Tier 1 phones have a $20 deductible and include featurephones and entry level smartphones like the Nokia Lumia 530. Tier 2 phones carry a $50 deductible and include the Nokia Lumia 635 and the Samsung Galaxy Grand Prime. Tier 3 phones have a $100 deductible and include models like the ZTE ZMax.


Tier 4 and Tier 5 phones will both face a 20% hike in their monthly premiums starting March 1st. Currently $10 a month, both will cost $12 monthly starting on that date. Tier 4 phones have a $150 deductible and include models like the 16GB Apple iPhone 5c and the Samsung Galaxy S III. Tier 5 is the top tier and the deductible on these phones is $175. In this group are current handsets like the Apple iPhone 6s, Apple iPhone 6s Plus, Samsung Galaxy S6 and the HTC One M9.

The insurance covers accidental damage (including liquid damage), loss, theft and malfunctions. If you opt for the insurance with Lookout Mobile Security, you can use the Lookout.com website to find a lost or stolen phone, sound a loud alarm, and view a picture that was taken when someone tried to access your handset. It also protects your phone from malware, backs up your contacts and photos, and alerts you to suspicious activity that could mean that your phone is stolen.

T-Mobile allows customers 14 days from the day that they purchase a new phone, to have it insured.
 
T-Mobile wants to block AT&T from low frequency spectrum purchase

http://www.phonearena.com/news/T-Mo...-from-low-frequency-spectrum-purchase_id77629

Low frequency spectrum is in great demand in the wireless industry. The signals travel farther, and penetrate buildings better. That is why there is so much intrigue with the upcoming FCC auction of 600MHz airwaves. Besides the auction, carriers are getting involved in private deals to purchase low-frequency spectrum. T-Mobile purchased some 700MHz spectrum from Verizon in 2014. Verizon wasn't using it, and T-Mobile turned it into the core of its Extended Range LTE service.

In Kentucky, Ohio, and West Virginia, AT&T is looking to pick up three lower 700MHz C Block licenses. The nation's second largest carrier is looking to improve its service and add capacity in the three states. But T-Mobile says that FCC rules require that the deal goes through an "enhanced review." Under FCC regulations, any deal that results in a carrier controlling one-third or more of low-frequency spectrum (1GHz or lower) in a single market must undergo a stricter review.


T-Mobile claims that AT&T owns 60% of the low-frequency spectrum in rural areas, and allowing the wireless operator to add to its portfolio would kill competition in those markets. So what does the Un-carrier want the FCC to do? In a letter written to the agency (which can be found in its entirety by clicking on the sourcelink), T-Mobile says that "If ever there were a transaction the FCC should deny under "enhanced factor" review, it is AT&T's proposed acquisition..."

The FCC shouldn't worry about what would happen to the low-frequency spectrum if it blocks AT&T from acquiring the airwaves. In its letter to the commission, T-Mobile says that it "stands ready to acquire the spectrum in these markets at market-based, non-foreclosure prices," and put it into use quickly.

"For its part, T-Mobile stands ready to acquire the spectrum in these markets at market-based, non-foreclosure prices, and if allowed to do so, will deploy the spectrum quickly for the benefit of consumers. T-Mobile has nearly tripled its coverage area since acquiring its first 700 MHz licenses in 2014, bringing another competitive option to millions of wireless consumer in these geographies."-T-Mobile

source: FCC via FierceWireless
 
T-Mobile squeaks past Verizon for title of fastest LTE network

http://www.theverge.com/2016/2/2/10893088/america-us-lte-4g-coverage-speeds

Who really gives you the fastest download speeds in the US? According to a new reporton America's mobile networks from OpenSignal, the answer is T-Mobile. The carrier easily took the top spot when it came to downloads on 3G (an average speed of 3.5 Mbps compared to second place AT&T’s 2.2 Mbps), and just narrowly clinched the top spot for 4G (12.3 Mbps download speeds compared to Verizon’s 12 Mbps). Both Verizon and Sprint performed pretty badly on 3G (0.7 Mbps and 0.6 Mbps respectively), while AT&T and Sprint did marginally better on 4G (7.9 Mbps and 6.6 Mbps respectively).


To keep these figures in context, the average download speed on an LTE network in the US was 9.9 Mbps — fine for loading web pages and keeping your apps ticking over, but short of the global average of 13.5 Mbps and well behind top performers like New Zealand and Singapore (average LTE speeds of 36 Mbps and 33 Mbps respectively in last year’s report). The US does make up for this in terms of coverage, though, with subscribers getting an LTE signal 81 percent of the time — putting it in the top ten worldwide, impressive for such a large nation.

T-Mobile was also particularly successful when it came to coverage. The carrier has previously lagged behind its rivals, but as part of CEO John Legere’s ambitious and often bombastic campaign to remake "the Uncarrier," it has improved its LTE coverage to 81 percent — up from 61 percent at the beginning of 2014. That’s still behind AT&T (82 percent) and Verizon (86 percent), but ahead of Sprint (70 percent). Coverage in this case is based on the amount of time subscribers have an LTE signal available to them — not necessarily geographic availability.

OpenSignal, which collects its data via a network testing app installed by its 181,927 US users, notes that T-Mobile’s recent gains are partly thanks to the carrier’s decision to cannibalize its own 2G network, giving that portion of spectrum over to LTE instead. "The majority of voice calls still go over 2G networks, but as U.S. operators move that traffic over to LTE they can start shutting down 2G networks and use that spectrum for [LTE]," says OpenSignal’s report.



However, if the US wants to improve its LTE speeds further, what it needs is more spectrum. This could be on the way, with the FCC planning to sell off some of the 600-MHz band previously used for long range broadcast TV. An auction for these low frequencies will kick off on March 29th this year, but the spectrum’s current occupiers — local TV stations mostly — won’t have to move on to different airwaves for another 39 months. Basically, progress is going to be slow whenever it happens.
 
JD Power and Associates says T-Mobile customers are the happiest when it comes to customer service

http://www.phonearena.com/news/JD-P...est-when-it-comes-to-customer-service_id78021

Next time you see someone with a smile on their face after talking to the customer service department of their wirelesscarrier, odds are that this person is a T-Mobile subscriber. That's according to JD Power and Associates, who ranked the customer service experience of U.S. wireless carriers. On a scale of 0 to 1000, T-Mobile scored 802 points in JD Power's survey, edging out AT&T. The latter finished with a tally of 800. Of the four major U.S. carriers, only those two received the maximum five Power Circle ratings points from consumers. Verizon's score of 786 was two points below the average of full-service carriers, and Sprint was last with a 755 tally.


The top customer service experience among non-contract carriers came from Virgin Mobile. The latter achieved a 770 score in the survey, followed by the 765 attained by Cricket. Boost Mobile was next with 762. The trio of pre-paid carriers each received the maximum Power Circle rating of five from consumers. MetroPCS scored 751, indicating that it has not yet completely immersed itself with the 'customer first' culture of parent T-Mobile.

In a related story, T-Mobile announced today that its revised customer app for iOS is now available in the App Store. The app already had been rolling out to Android users, and allows T-Mobile subscribers to quickly change plans and monitor their account. The app shows data usage, EIP balances and can be used to make a payment.
 
Marshmallow update coming to T-Mobile HTC One M9 on Feb. 16

http://www.androidcentral.com/marshmallow-update-coming-t-mobile-htc-one-m9-feb-16

If you're using an HTC One M9 on T-Mobile, your wait for Android 6.0 Marshmallow is almost over. HTC's Mo Versi has confirmed that the update will start rolling out on Tuesday, February 16.

Happy Friday! Good news for T-Mobile HTC One (M9) owners! We've received technical approval on Marshmallow, with the OTA to start on 2/16.

— Mo Versi (@moversi) February 12, 2016
HTC originally rolled out the Marshmallow update to the unlocked HTC One M9 back in December, and it started landing for carrier variants in January. T-Mobile will be the second carrier in the U.S. to get the update, coming just behind Sprint, which began it's rollout earlier in February.
 
T-Mobile made $297 million in Q4 2015, adding 2.1 million customers over the holidays

http://www.androidcentral.com/t-mob...015-adding-21-million-customers-over-holidays

T-Mobile has published the company's earnings report for Q4 2015. It was quite the profitable quarter for the U.S. carrier, netting $297 million in profit and adding a total of 2.1 million net new subscribers. The company has maintained a certain level of aggressiveness when it comes to marketing with more "Un-Carrier" moves being launched in attempt to transform the industry.

Of the 2.1 million total number of subscribers added in Q4, 1.3 million were branded postpaid net adds. While it's a slight dip compared to Q3, it's interesting to see just how T-Mobile will be able to maintain its current heading as we move further into 2016. In last year as a whole, T-Mobile managed to attract 8.3 million new subscribers to the network.

The company has a target this year of 2.4 to 3.4 million branded postpaid net customer additions, as well as $9.1 to $9.7 billion of Adjusted EBITDA.
 
T-Mobile is already shipping the Galaxy S7, S7 edge

http://www.androidcentral.com/t-mobile-already-shipping-galaxy-s7-s7-edge

It looks like T-Mobile has already commenced shipments of the Galaxy S7 and the S7 edge, according to the discussion in our forums and on Reddit. Several pre-ordered customers have received shipping notices via email with the tracking and delivery details, with the handsets set to arrive by the end of the week.

While it looks like T-Mobile is the only carrier in the U.S. to send shipments out ahead of the official launch of the devices on March 11, a few carriers in Europe are also shipping handsets to customers.
 
T-Mobile is now testing Android 6.0 Marshmallow update for Samsung's Galaxy S6 and S6 edge

http://www.neowin.net/news/t-mobile...low-update-for-samsungs-galaxy-s6-and-s6-edge

After Samsung began its rollout of Android 6.0 Marshmallow for the Galaxy S6 and S6 edge last month, the update has since made its way to the devices in various parts of the world, including on Sprint in the US.

As SamMobile reports, it looks like owners of the two high-end handsets on T-Mobile US may not have to wait too much longer for the update. The carrier's website reveals that Android 6.0 is now in its "testing" phase for both handsets, promising that it will "go through T-Mobile certification process testing to make sure you get the best quality software possible."

There's no firm release date for the update yet, but the report notes that it's likely to be a couple of weeks before testing is complete.

Elsewhere, Samsung has begun rolling out Marshmallow for the older Galaxy S5.

Source: T-Mobile via SamMobile
 
Leaked T-Mobile doc reveals it's launching data-only plans

http://www.engadget.com/2016/03/29/leaked-t-mobile-doc-data-only-plans/

T-Mobile is preparing to launch six new Simple Choice plans on March 30th, according to a leaked image obtained by TmoNews. Based on the info in the image that we've embedded below the fold, these upcoming plans are tailored for subscribers who rely on VoIP and chat apps or who only ever use their phones to go online and text. They're data-only plans that come with unlimited text messages, see, and they have absolutely no voice minutes included.

Rates start at $20 for 2GB of data up to $95 for a 22GB data bucket. The regular Simple Choice rates start at $50 for 2GB, though T-Mobile has a prepaid plan that costs $30 for 5GB of data, 100 minutes of voice and unlimited text. These options are only available for subscribers with GSM devices and BlackBerry users who have either a BB10 device or a Priv, which runs on Android. We pinged T-Mobile for confirmation, but if it's true that these plans are launching on the 30th, we'll hear about it from the carrier itself very, very soon.
 
T-Mobile begins Galaxy S6, S6 edge Android 6.0.1 push

http://www.androidcentral.com/t-mobile-begins-galaxy-s6-s6-edge-android-601-push

T-Mobile has begun pushing the Android 6.0.1 update to both the Galaxy S6 and Galaxy S6 edge. The update, which weighs in around 1.2GB, bumps the Galaxy S6 to version G920TUVU3EPD1, and theGalaxy S6 edge to G925TUVU3EPD1. T-Mobile has not posted a full changelog, and instead it just reads "Android 6.0 Marshmallow" with N/A under the improvements category.

You should receive a notification for the update, but if you don't want to wait you can check manually. To do so, head into Settings, then About phone and finally check for the update. Be sure to let us know how the update works out for you.
 

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