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When did 1800333DISH go totally computerized??

Discussion in 'The DISH Forum' started by n1wbd, Jul 21, 2010.

  1. n1wbd

    n1wbd Thread Starter Silent Key - RIP 1/2/2012 Supporting Founder

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    I called dish today to shutoff my HD Platium and I could'nt get a live CSR? I had to do it via touch tones and voice commands?

    Is there downsizing at DISH?? I had no problem with my change but weird not to have a live person on the other end.

    Bob
     
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  2. Scott Greczkowski

    Scott Greczkowski Welcome To SatelliteGuys! Staff Member HERE TO HELP YOU!

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    I called a few times in the past week and after the initial computer I just said the word "Representative" and was connected with someone ASAP. :)
     
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  3. navychop

    navychop Member of the Month - July 2014! Pub Member / Supporter

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    "Welcome to Dish Network. My name is Hal. I'll be helping you today with your problem. The process will be smooth and more efficient than the outdated system we've just replaced. But first I need to ask you a few questions. Please wait while I access your account."

    "One moment please."

    "One moment please."

    "One moment please."

    "Welcome to Dish Network..........."
     
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  4. Laserich

    Laserich Member

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    LOL! Maybe it will assume control of Dish: Just a moment... just a moment... I'm sorry Charlie, I just can't arbitrarily raise prices again and continue adding nuisance fees.

    what's the problem, HAL?
     
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  5. r10fret

    r10fret Active SatelliteGuys Member

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    Say "cancel service" that gets the fastest response!
     
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  6. Scherrman

    Scherrman SatelliteGuys Family Pub Member / Supporter

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    Dish has a new Customer Service phone number. It is 1-800-894-9131.
     
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  7. Jimmerinwi

    Jimmerinwi Active SatelliteGuys Member

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    If I remember right, Dish is phasing out that number. The other toll free exchanges (866, 888 and probably others) were bought up by Direct TV, so when someone would call to order Dish, if they didn't dial "800" and would dial another toll free exchange, they would get a Direct rep, who would try to switch them. Dish has a new number, but I can't think of it right now, but they have all the exchanges covered this time.
     
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  8. Scherrman

    Scherrman SatelliteGuys Family Pub Member / Supporter

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    You are exactly right. The number I posted just before is the new one.
     
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  9. navychop

    navychop Member of the Month - July 2014! Pub Member / Supporter

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    "Open the wallet, Hal, ........"
     
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  10. Claude Greiner

    Claude Greiner SatelliteGuys Family Pub Member / Supporter

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    I hate the new system, touch tone responces are so much easier then trying to speak my responce.
     
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  11. datwell

    datwell Supporting Founder Supporting Founder

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    :up

    --Doug
     
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  12. DSSfix

    DSSfix Member

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    I wonder how the new system is on eubonics ? :)
     
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