How many LNBs will I get with my Dish 500 Upgrade?

Well, here's how it goes. When you call in to ask for the Dish500 upgrade, the CSR is supposed to check the screen that has your recvr numbers in it. If they see 2+, then they automatically know that you have a dual lnbf(or should have). If there is only one, then they check your recvr number in the database and see what model it is. There is a list of model numbers, which all CSR's should have, that tells them if you *should* have a dual lnbf.

If you already have a dual lnbf, then you only get one more. If you have a single, you get two dual's. If you get the SW64 upgrade, you get one dual lnbf, and have to buy a 2nd one(at $79.00) if you want all 3 locations. Now the problems arrise if the CSR puts on the wrong code, which I have seen happen, OR, lets say you bought a model 4000 from a shady dealer and they only gave you a single lnbf. The CSR sees you have a 4000, which should come with a dual lnbf, and puts the code in to only send you 1 dual.

To anyone that hasn't got the upgrade yet, when/if you call for it, it would be in your best interest to tell the CSR which you have. The codes are right next to each other and it is very easy to pick the wrong one. Sales confermation ususally catches these mistakes, but with all the sales and upgrades coming through, some are getting overlooked.