Recent content by Byron56

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    Program Guide Issue as of July 11, 2022 at 8 PM

    Issue appears to be fixed as of 8 PM.
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    Program Guide Issue as of July 11, 2022 at 8 PM

    Be sure to call Dish support and report it so they realize it is multiple people being impacted. Thanks
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    Program Guide Issue as of July 11, 2022 at 8 PM

    No filter - Everything shows normal until the 11th at 8 PM when everything below channel 71 disappears (this is where all Networks are for my area ABC, NBC, CBS, FOX, CW, PBS, etc) And starting at 1:30 AM on the 12th everything below 105 is gone. See the same thing on different computers with...
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    Program Guide Issue as of July 11, 2022 at 8 PM

    Via Dishanywhere on multiple computers, phone app, and app on Firestick, all channels below 71 disappear as of 8 PM on July 11th. Cable channels above that such as USA, Lifetime, Hallmark, etc show "stream" instead of "HD", "SD" Called support but they say not a known issue. Anybody else...
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    program guide dish hopper 3

    Using Dishanywhere and see the same thing - all channels gone as of 8 PM Sunday night, May 1. On Eastern Arc. Just called DISH and they reported that they are aware of the issue and working it.
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    Loyal Dish customer longevity

    19 years but that may change after the way I was treated today by Customer Service. Used to be able to email ceo@dishnetwork.com with escalation issues, but that bounced back - anybody know the current email to escalate issues too?
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    How to escalate above Customer Service for support?

    Just heard back from DISH - keeping the same pricing and credits I received two years ago for the next 2 years, even though the price has increased.
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    How to escalate above Customer Service for support?

    Nothing ventured, nothing gained!
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    How to escalate above Customer Service for support?

    Um - maybe you misunderstood - I am not getting a discount for having a second account - I got the same discount anybody would get when opening a new account. Not looking for more credits or discounts - just hoping to continue the $10 discount once it ends next month, versus canceling the...
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    How to escalate above Customer Service for support?

    Trying to be proactive. Been with DISH for just shy of 20 years - 2 years ago next month I made the switch to the Hopper 3 (had two 622 and one 722 receivers at the time) and at the same time signed up for a new account with a Hopper 3 at our cottage. Next month will loose the autopay and hopper...
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    How to escalate above Customer Service for support?

    Tired that - sent an email on Wednesday and never received a reply :(
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    How to escalate above Customer Service for support?

    Several years ago I reached out to the Executive Offices or Office of the President - something like that to escalate an issue that the CSR's were unable to help with. How does one do that today? Is there a phone number or email that I should use? Been searching the forum and can't seem to find...
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    DIRT Support Update

    Can't seem to find that account - what is the best way to reach out for DISH support? Aka the old DIRT team?