Seen references to this from time to time, needs its own thread...
CSR's have been instructed to NOT replace receivers with HDMI issues only. There is very clearly a script in play to suggest a component-only connection.
Clearly, for the technically-minded here, you can see this is WRONG. I won't go into a thorough breakdown, but there are deficiencies for most users with a component connection, compared to HDMI.
Should you run into this stance here is my suggestion:
1) If you have a 1080p TV, state so. Most TV's will not pass 1080p on component. Full stop, this should warrant a replacement.
2) Really, try to eliminate all other issues. Try another receiver (if available). Try a DVD player with HDMI. Try different cables and/or HDMI inputs, if available. If none of these work, state so. DirecTV is (somewhat rightly) trying to avoid non-needed receiver replacements, and it's in both your best interests to avoid a service call/drop ship, if it's not needed.
Most of all, stay here for help! We might be able to talk you out of something silly, like settling for Dish.
CSR's have been instructed to NOT replace receivers with HDMI issues only. There is very clearly a script in play to suggest a component-only connection.
Clearly, for the technically-minded here, you can see this is WRONG. I won't go into a thorough breakdown, but there are deficiencies for most users with a component connection, compared to HDMI.
Should you run into this stance here is my suggestion:
1) If you have a 1080p TV, state so. Most TV's will not pass 1080p on component. Full stop, this should warrant a replacement.
2) Really, try to eliminate all other issues. Try another receiver (if available). Try a DVD player with HDMI. Try different cables and/or HDMI inputs, if available. If none of these work, state so. DirecTV is (somewhat rightly) trying to avoid non-needed receiver replacements, and it's in both your best interests to avoid a service call/drop ship, if it's not needed.
Most of all, stay here for help! We might be able to talk you out of something silly, like settling for Dish.
