Losing AMC, not that big of a deal.
Losing my local CBS affiliate Sept 1......not happy, but I lived with the OTA option.
Losing B10N.....that's enough. I am tired of being a pawn in the game.
I called DirectTV and got a price for what I want. It seems ok. I didn't pull the trigger yet, had to call Dish to see what my ETF would be.
Called DTV again tonight to ask when I would get service installed if I decided to go with them, because I was going to call Dish tonight and cancel service. I am not unreasonable and did not expect an exact date or time, but some sort of info would have been a guide to go with. Who knows, they could be booked and not out for 2 weeks (this happened to me with Dish when I needed a new receiver installed not long ago, they were so booked that it was 20 day wait to get it).
We went through the basics, and then I asked when the install could be.
Agent ("Pam" but obviously someone from India): We can do tomorrow.
Me: You are telling me that if I order right now, someone will be here tomorrow morning?
Agent: Yes. Now let's get you set up and see when we can get someone out.
Me: You just told me it would be tomorow morning.
Agent: Please hold.
**2 min hold**
Agent: We average 2-3 days.
Me: So it won't be tomorrow?
Agent: It could be!
Me: I want to know if it will be, or will it be later this week? That makes a difference to what my decision will be tonight.
Agent: Please hold.
**1 min hold**
Agent: Sir, we average 2-3 days, sometimes longer. But it may be tomorrow, but more likely 2-3 days.
Me: You are totally contradicting yourself and not providing a clear answer.
Agent: So let me get your credit card number so we can start your service at the end of the week....
Me: huh?! Let me speak to a supervisor.
Supervisor, already filled in on my question: Sir, we have FOUR houses on your street schedule for installations tomorrow. If you order now, I can make you first on the list. (RED ALERT!!)
Me: You are telling me right now that FOUR people on my street are getting service installed tomorrow morning? You are sure of this.
Sup: Yes, I am sure and looking at this now *starts counting* 1, 2, 3, 5, 7.....yes, 4.
Me: You are obviously lying because there are only 8 houses on this street, and there is no way 4 of them are getting installed tomorrow.
*******CLICK********
First off, if there a DTV truck on my street tomorrow and 4 installs are being done, I will donate $500 to this site.
It seemed like push tactics for the sale, but what REALLY bothers me....the lying. The guy obviously was lying to me ("Rod" from Texas, aka South India as per his accent, I can tell.....)
My question.......is this the norm at DTV?
After this is answered, I will ask for help on my setup if I decide to go with DTV.
THANKS in advance.
Losing my local CBS affiliate Sept 1......not happy, but I lived with the OTA option.
Losing B10N.....that's enough. I am tired of being a pawn in the game.
I called DirectTV and got a price for what I want. It seems ok. I didn't pull the trigger yet, had to call Dish to see what my ETF would be.
Called DTV again tonight to ask when I would get service installed if I decided to go with them, because I was going to call Dish tonight and cancel service. I am not unreasonable and did not expect an exact date or time, but some sort of info would have been a guide to go with. Who knows, they could be booked and not out for 2 weeks (this happened to me with Dish when I needed a new receiver installed not long ago, they were so booked that it was 20 day wait to get it).
We went through the basics, and then I asked when the install could be.
Agent ("Pam" but obviously someone from India): We can do tomorrow.
Me: You are telling me that if I order right now, someone will be here tomorrow morning?
Agent: Yes. Now let's get you set up and see when we can get someone out.
Me: You just told me it would be tomorow morning.
Agent: Please hold.
**2 min hold**
Agent: We average 2-3 days.
Me: So it won't be tomorrow?
Agent: It could be!
Me: I want to know if it will be, or will it be later this week? That makes a difference to what my decision will be tonight.
Agent: Please hold.
**1 min hold**
Agent: Sir, we average 2-3 days, sometimes longer. But it may be tomorrow, but more likely 2-3 days.
Me: You are totally contradicting yourself and not providing a clear answer.
Agent: So let me get your credit card number so we can start your service at the end of the week....
Me: huh?! Let me speak to a supervisor.
Supervisor, already filled in on my question: Sir, we have FOUR houses on your street schedule for installations tomorrow. If you order now, I can make you first on the list. (RED ALERT!!)
Me: You are telling me right now that FOUR people on my street are getting service installed tomorrow morning? You are sure of this.
Sup: Yes, I am sure and looking at this now *starts counting* 1, 2, 3, 5, 7.....yes, 4.
Me: You are obviously lying because there are only 8 houses on this street, and there is no way 4 of them are getting installed tomorrow.
*******CLICK********
First off, if there a DTV truck on my street tomorrow and 4 installs are being done, I will donate $500 to this site.
It seemed like push tactics for the sale, but what REALLY bothers me....the lying. The guy obviously was lying to me ("Rod" from Texas, aka South India as per his accent, I can tell.....)
My question.......is this the norm at DTV?
After this is answered, I will ask for help on my setup if I decide to go with DTV.
THANKS in advance.
