I'm Mad & Disappointed With Dish

stardust3 · Jan 16, 2013

This is more of a rant than anything, but I want folks to know how dish treats its retailers.

I did an install for an older lady about 5+ years ago, it was the super dish days (1 receiver 301/311?).

Recently within the past 2 or 3 months I did a dish mover for her(free mover/no commitment). She is old in need of extra care so her son & daughter in law built an apartment for her behind their house so they could take care of her.

She died on 12/28 of natural causes at the age of 87. Trying to be helpful in the time of grief I helped her daughter in law get the dish account canceled.

Dish was very helpful & sympathetic on the phone about cancelling the account. However they charged me back $100.
Apparently in their rules dish movers have retailers financially responsible for 180 days.

Thanks dish, we know where your true heart is........$$$$$$.

Teehar · Jan 16, 2013

stardust3 said:
This is more of a rant than anything, but I want folks to know how dish treats its retailers.

I did an install for an older lady about 5+ years ago, it was the super dish days (1 receiver 301/311?).

Recently within the past 2 or 3 months I did a dish mover for her(free mover/no commitment). She is old in need of extra care so her son & daughter in law built an apartment for her behind their house so they could take care of her.

She died on 12/28 of natural causes at the age of 87. Trying to be helpful in the time of grief I helped her daughter in law get the dish account canceled.

Dish was very helpful & sympathetic on the phone about cancelling the account. However they charged me back $100.
Apparently in their rules dish movers have retailers financially responsible for 180 days.

Thanks dish, we know where your true heart is........$$$$$$.

Wow!That just seems wrong on every level.That sure doesn't seem very sympathetic to me.

dennispap · Jan 16, 2013

That's terrible. Call Dish. Maybe you will find some sympathetic person at dish. Good luck.

Mr Tony · Jan 16, 2013

yeah that does suck....

stardust3 · Jan 16, 2013

dennispap said:
That's terrible. Call Dish. Maybe you will find some sympathetic person at dish. Good luck.

The only people at dish that can help are retail services & I'm certain their response will be to put in a service request & I will. However I feel certain my efforts will be in vain.

CK SatGuy · Jan 16, 2013

This just proves now that Dish really is greedy; plain and simple.

mike123abc · Jan 16, 2013

Ouch that is just sick charging back retailers when someone dies with dish mover.

dangue · Jan 16, 2013

This is awful. Period.

stardust3 · Jan 16, 2013

I checked my paperwork.

Dish mover was done on 10/13/12, she died on 12/28, account was canceled on 1/8 & I was charged back $100 on 1/15.

Dish knew the reason account was canceled on original phone call on 1/8.

Claude Greiner · Jan 16, 2013

Go and get the dish off her apartment and then your only out $50.

Good luck trying to get dish to repay you. It's your fault since you should have known she was a bad customer and would pass away 3 months later.

stardust3 · Jan 16, 2013

Claude Greiner said:
Go and get the dish off her apartment and then your only out $50.

Good luck trying to get dish to repay you. It's your fault since you should have known she was a bad customer and would pass away 3 months later.

You know as well as I do, they don't care........

Surprised they didn't charge me back for the dish, that may be on next pay (....)

I am so glad that most of what I do now doesn't involve dish, soon nothing will including my own account.

TheKrell · Jan 16, 2013

UnbeLIEVable. I would still fight with Dish over this outrage.

ZandarKoad · Jan 17, 2013

TheKrell said:
UnbeLIEVable. I would still fight with Dish over this outrage.

You're better off fighting a fish for being wet.

the mack · Jan 17, 2013

no good deed goes unpunished.......

Stargazer · Jan 17, 2013

It has been this way for years. All the risk is put onto the retailers.

Sent from my Nexus 7 using Tapatalk HD

vegassatellite · Jan 21, 2013

ZandarKoad said:
You're better off fighting a fish for being wet.

When things go wrong, I sometimes go pick a fight with a fish. Most of the time, though, the line just ends up bobbing in the water.

sca · Jan 21, 2013

email joe clayton. he actually responds sotimes

jbrelish · Jan 21, 2013

ckhalil18 said:
This just proves now that Dish really is greedy; plain and simple.

First off,death of a customer is not the responsibility of retail....period.

This proves Dish being greedy, really, this is where you want to take this. More than likely this is a retail service rep. who won't budge beyond what they have written in front of them. Or they are not allowed any independent thought, it is written so that's that. There has to be some way of bumping this up to someone who can go beyond the written rules.

Tampa8 · Jan 21, 2013

I don't even know what to say. To do this to the retailer.....When the subscriber dies.

ZandarKoad · Jan 21, 2013

Take it to a local news station in the city / county where the customer died. Then, if they run the story, try submitting that story to nationwide news feeds. Let Dish stand up and defend their greed to the public eye.

I'm Mad & Disappointed With Dish

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